Customer Service Manager

Stephanie Miller

Email: ********@********-*****.***

Address:

City: Foley

State: AL

Zip: 36535

Country: USA

Phone: 251-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated General Manager offering more than fourteen years in the Hospitality industry, as well as in-depth knowledge on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations.

Educational Background:

High School Dipolma from Faulkner State Community College, Bay Minette AL 1/2001 to 1/2002 (Business Administration)

Job History / Details:

Summary

Dedicated General Manager offering more than fourteen years in the Hospitality industry, as well as in-depth knowledge on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations.

Highlights

Exceptional customer service

Exceptional communicator

Reliable

Staff motivation and training

Listening skills

Staff management

Exceptional multi-tasker

Hiring and retention

Training and development

Employee relations

Conflict resolution techniques

Focused on customer satisfaction

Scheduling

Persuasive

Accomplishments

Training

Head Housekeeping certified

Front desk training certified

Revenue management training certified

Completed General Management training for BWI

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience

August 2007 to Current

Best Western Riviera Inn Foley, AL

General Manager

Hired and trained all employees on staff.

Manage Housekeeping department, Front desk Department, as well as maintenance department. I handle all group reservations, direct billings, and all customer service issues.

Education

Faulkner State Community College Bay Minette, AL

GED Business Administration

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