High School Customer Service
Resume:
Jay Wu
Email: ********@***************.***
Address:
City: Hopatcong
State: NJ
Zip: 07843
Country: USA
Phone: 201-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Reliable and experienced On-Site Liaison skilled at balancing patient needs and company demands. Effectively builds loyalty and long-term relationships with referrals such as doctors, case managers and social workers while maintaining highest patient satisfaction and contribute to company success.
Educational Background:
High School Dipolma from Parsippany High School, Parsippany NJ 1/2001 to 6/2000 (Business Administration)
High School Dipolma from County College of Morris, Parsippany NJ 1/2001 to 12/2012
Job History / Details:
Overview
Reliable and experienced On-Site Liaison skilled at balancing patient needs and company demands. Effectively builds loyalty and long-term relationships with referrals such as doctors, case managers and social workers while maintaining highest patient satisfaction and contribute to company success.
Summary of Skills
Knowledge of MestaMed, Imagenow and CPR software
Knowledge of various insurance reimbursement and qualifications
Strong knowledge of HME & Respiratory equipments & supplies
MS Office proficient
Mandarin speaking
Analytical problem solver
Upselling and consultative selling
Exceptional customer service skills
Focused on customer satisfaction
Fast learner with a wide range of practical skills
Strong interpersonal skills
Detail-oriented
Accomplishments
Managed a portfolio of Morristown, Overlook and Newton Medical Center totaling over $2 million dollars in sales.
Created strategies to develop and increase Newton Medical Center's HME/RT referrals to AtHome Medical in 2011, which resulted in a 300 percentage increase in referrals within first 6 months on site.
Professional Experience
May 2012 to Current
AtHome Medical Morris Plains, New Jersey
On-Site Liaison
Work closely with doctors, case managers/social workers to identify patient's HME/RT needs upon discharge to home.
Upsold add-on services and equipments to new and existing patients to generate additional revenue.
Addressed patient's questions and concerns regarding equipment, services, and insurance coverage.
Recommended AtHome Medical's COPD Management Program to hospital's pulmonologists for their COPD patients to help reduce hospital's re-admission rate.
Arrange luncheon quarterly for case managers and social workers to educate them on insurance guidelines on HME/RT services.
Monitored case managers' HME/RT companies preferences to determine focus of sales efforts.
Shared product knowledge with patients while making personal recommendations.
Determined equipment prices and discount rates for patients without insurance coverage.
July 2011 to May 2012
AtHome Medical Morris Plains, New Jersey
Patient Outreach Coordinator/ Per Diem On-Site Liaison
Communicate with patients, physicians or discharge planner to obtain information necessary to set up Cpap/Bipap, Ventilator or Enteral feeding patients.
Executed outbound calls to existing Vent/Enteral patients to process their monthly re-orders for supplies.
Field telephone inquiries regarding order, insurance benefits and other service issues.
Respond to patient inquiries in a timely and professional manner.
Facilitate communication with other departments to coordinate delivery and setup of equipment.
Advise patient/caregiver of insurance benefits and financial responsibility.
Communicate with referrals and patients about pending orders and offer alternatives.
Involve marketing personnel as needed.
December 2007 to July 2011
AtHome Medical Morris Plains, New Jersey
Patient Care Coordinator/ Per Diem On-Site Liaison
Communicate with patients, physicians, discharge planner and other referral sources to obtain information necessary to process orders and re-orders.
Qualify patients for the equipment ordered based on the information received.
Obtain added documentation needed to qualify patients based on their insurance coverage
Field telephone inquiries regarding order, insurance benefits and other service issues.
Communicate with referrals and patients about pending orders and offer alternatives.
Respond to client inquiries in a timely and professional manner.
Facilitate communication with other departments to coordinate delivery and setup of equipment.
Advise patient/caregiver of insurance benefits and financial responsibility.
June 2003 to November 2007
F & S Distributors Inc Whippany, NJ
Assistant Warehouse Manager
Maintained cleanliness and presentation of stock room and production floor.
Assisted customers with o-ring selection, inquiries and order customization requests.
Bagged or boxed sold merchandise per customer's request.
Organized o-rings by size, compound and color to promote visually appealing environment.
Logged daily shipped and received orders.
Handled cash stock and inventory balances.
Trained new employees by providing knowledge of specific tasks and policies.
Prepared and sold broad range of customized o-rings to individuals and commercial accounts.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Education
2000 Parsippany High School Parsippany, New Jersey
High School Diploma
County College of Morris Randolph, New Jersey
Business Administration
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