Customer Service Manager
Resume:
Irene Skarlatos
Email: ********@************.***
Address:
City: Peabody
State: MA
Zip: 01960
Country: USA
Phone: 781-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain a challenging position that will allow me to use my experience to the best of my ability to grow and prosper within an organization. Highly motivated individual with a strong, positive attitude and healthy enthusiasm for personal and professional growth, possesses outstanding organizational and interpersonal skills. Able to work in a fast paced environment, deal with customers in a professional manner due to expectations of high standard of excellence.Driven, hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting and training employees.
Educational Background:
High School Dipolma from First Lycium Skiathos, Greece NY 1/2001 to 6/1998 (General)
Job History / Details:
Summary
To obtain a challenging position that will allow me to use my experience to the best of my ability to grow and prosper within an organization. Highly motivated individual with a strong, positive attitude and healthy enthusiasm for personal and professional growth, possesses outstanding organizational and interpersonal skills. Able to work in a fast paced environment, deal with customers in a professional manner due to expectations of high standard of excellence.Driven, hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting and training employees.
Highlights
Accurate cash handling
Retail inventory management
Conflict resolution skills
Team-oriented
Reliable
Driven
Consistent
ServSafe certified
Allergen awareness trained
Accomplishments
Promoted to Store Manager after 6 months in the regular employee position.
Scored 100 percentage on both store inspections.
Awarded for best guest survey satisfaction in district.
Increased sales and average ticket.
Experience
May 2011 to Current
The Waldwin Group East Boston, MA
Store Manager
Addressed customer inquiries and resolved complaints.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales.
Supervised 13 employees on a 24 hour operating store.
Determined staff promotions and demotions.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Daily cash handling and bank deposits.
Inventory
April 2010 to May 2012
Swampscott, MA
Dunkin Donuts Store Manager
Responsible for monitoring Performance /customer service of employees
Complete weekly food and paper inventory.
Reorganized the sales floor to meet company demands.
Completed weekly schedules according to payroll policies.
Wrote order supply requests to replenish merchandise.
Delivered excellent customer service by greeting and assisting each customer.
January 2010 to February 2011
Hemfrid AB Team Leader
Team Leader responsible for training, informing, supervising and evaluating a group of employees to complete tasks.
Addressed customer inquiries and resolved complaints.
April 2006 to October 2010
Greece
Old Port Café Manager
Store Manager.
Supervised employees, maintained wait staff and schedule.
Waitress, cashier responsible for customer satisfaction and service.
December 2002 to November 2006
Quick Stop Greece
Sole Proprietor.
Supervised employees.
Worked with food suppliers for best quality and pricing.
Maintained wait staff.
Stocked and restocked inventory when shipments were received.
Education
1998 First Lycium Skiathos Skiathos,
High School Diploma
Languages:English and Greek
Good Computer skills
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