Customer Service Manager

Darius Hunt

Email: ********@***********.***

Address:

City: Biloxi

State: MS

Zip: 39530

Country: USA

Phone: 601-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable customer service representative with a prove track record in demanding sales and account management environments. Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Friendly sales associate with over 5 years experience working in diverse retail and customer service environments. Energetic and reliable retail sales associate with 7 years experience in a high-end merchandise environment.

Educational Background:

High School Dipolma from University of Southern Mississippi, Hattiesburg South MS 1/2001 to 12/2010 (2007-2010 Business Administration/Entrepreneurship)

High School Dipolma from Madison Central, Hattiesburg South MS 1/2001 to 12/2012

High School Dipolma from Jones Junior College, Hattiesburg South MS 1/2001 to 12/2012

Job History / Details:

Career Overview

Reliable customer service representative with a prove track record in demanding sales and account management environments.

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Friendly sales associate with over 5 years experience working in diverse retail and customer service environments.

Energetic and reliable retail sales associate with 7 years experience in a high-end merchandise environment.

Work Experience

March 2012 to Current

Jimmy Buffets Margaritaville Casino Biloxi, MS

Waiter/Floor Manager

General Manager Ryan Hayes 228-***-****

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Organized weekly sales reports for the sales department to track product success.Cross-trained and provided back-up for other customer service representatives when needed.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.

Prevented store losses using awareness, attention to detail and integrity.

Assisted customers with store and product complaints.

March 2007 to April 2012

Outback Hattiesburg/D'Iberville, MS

Waiter/Floor Manager

Manager Josh Carter 601-***-****

Serving as a head waiter providing excellence quality customer service while working in a diverse retail environment . Operates cash register to itemize and total customer's purchases. Review price sheets to note price changes and sale items. Promotes and sells products and services, monitors and maintain control of cash. Collects cash, coupon, or charge payment from customer makes transactions. Count cash, examine and validate tickets and return receipts to customers. Count money in cash drawer at beginning and end of shift. Record daily transactions from cash register to balance cash drawer,also as manager i made schedules and took inventory for restaurant.

May 2006 to June 2007

Olive Garden Hattiesburg, MS

Waiter

Manager Alfred Deaux 601-***-****

Served as waiter escorting customers to their tables. Explain how various menu items are prepared, describing ingredients and cooking methods. Inform customers of daily specials. Check with customers to ensure that they are enjoying their meals and take action to correct any problem. Prepare checks that itemize and total meal costs and sales taxes. Present menu to patrons and answer questions about menu items, making recommendations upon request. Remove dishes, and glasses from table or counters, and take them to kitchen for cleaning. Serve food and/ or beverages to patrons; prepare and serve specialty dishes at tables as required. Stock service areas with supplies such as coffee, food, tableware, and linens, also had to learn the difference between all wines.

June 2006 to December 2006

Firehouse Subs Hattiesburg, MS

Sandwich Expo

Manager Justin Little 601-***-****

As a team member served food that is fresh and hot. Greet customers, take the orders, and know the complete menu so that any questions the customers might have can be handled. Know food preparations, make subs, collect money from customers and make change, restock supplies, clean tables, take out trash, clean floors, make sure the outside of the restaurant is clean, and follow all regulations set by the company.

January 2004 to May 2005

Cups Jackson, MS

Barista

Manager Joey James 601-***-****

Made great soy latte, Americano or machinate with required skill and art. As a Baristas I was trained to fill customers' espresso and other coffee drink orders quickly, efficiently and consistently every time. In filling a customers' order baristas must address numerous factors, including the grind of the espresso, the pressure of the tamp, the speed at which the espresso shot is pulled, the temperature of milk and the kind of serving cup. Collect money from the customers and make change, restock supplies, clean tables, take out trash, clean floors, make sure the outside of the restaurant is clean, and follow all regulations set by the company.

December 1999 to May 2002

North East Courthouse Gym Ridgeland, MS

Desk Clerk/ payroll

Manager Chris Baker 601-***-****

Provide professional customer service to fitness patrons. Sales and registration of patrons for memberships. Maintain a neat, clean and pleasant environment at the Front desk. Assist patrons by being knowledgeable of Fitness Center membership rates, special promotions and community programs including Group Exercise and Personal Training and all procedures and policies. Assist with checking in patrons. serve as liaison to fitness center front desk coordinator and fitness. Keeping management abreast of all customer service issues. I also got cross -trained in how to do payroll, and make bank deposits and drops

Core Strengths

Listening skills

MS Windows proficient

Courteous demeanor

Customer service

Active listening skills

Customer service expert

Multi-line phone usage

Strategic sales

Adaptability

Strong client relations

Inventory control familiarity

Adaptive team player

Accomplishments

Cashier

Achieved highest number of new credit accounts opened within 1-month period.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all restCashier

Achieved highest number of new credit accounts opened within 1-month period.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Education

2010 University of Southern Mississippi Hattiesburg, MS

Bachelors 2007-2010 Business Administration/Entrepreneurship

While in college I was also involved in a couple of clubs. One was the Legacy which was a club to show freshman around campus, and also help get money for the school from alumni. Another club i was in Business Men of the Future {BMF}. Basically we would go around to small business in the area to see how they got their business of the ground, and what it would take to do so, and stay successful.

Coursework in Business Administration and Organizational Development. Last GPA was 3.4

2003 Madison Central Madison, MS

Diploma 2001-2003 Basic

While I was in high school I also participated in JROTC, which is the junior airforce. We would be in parades and do raffles and also do car washes to raise money. We also would help less fortunate kids doing holidays, such as doing toys for tots, or ring the bell in front of stores. My last position before i graduated was second in command.

Jones Junior College Ellisville, MS

2005-2007 Business

Jones Junior College is the biggest junior college in the state of Mississippi, I attended Jones from spring 2005 till fall of 2007 to get all my basic business classes out of the way. I also did participate in student government while I was there.

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