High School Customer Service

Melvin Gonzales

Email: ********@**************.***

Address:

City: Albuquerque

State: NM

Zip: 87114

Country: USA

Phone: 505-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dental Technician with 8 years experience in the Dental field while serving in the U.S. Navy. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients. Provided excellent dental care for thousands of patients yearly basis while working in all fields of Dentistry. Computer literate and used a computer based scheduling system for all patients. Help train other technicians on dental assisting procedures, infection control protocol, and proper use of sterlizers and x-ray machines and development. Recently completed school at PIMA Medical Institute for Dental assisting. Certified Dental Assistant in Radiology and Coronal Polishing. Completed 240 hours of externship at Comfort Dental Cotton.

Educational Background:

High School Dipolma from Naval Dental Center of Dental Assisting and Techno, San Diego CA 1/2001 to 12/1997 (Dental Assisting)

High School Dipolma from CNM, San Diego CA 1/2001 to 12/2012

High School Dipolma from Pima Medical Institution, San Diego CA 1/2001 to 12/2012

Job History / Details:

Career Overview

Dental Technician with 8 years experience in the Dental field while serving in the U.S. Navy. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients. Provided excellent dental care for thousands of patients yearly basis while working in all fields of Dentistry. Computer literate and used a computer based scheduling system for all patients. Help train other technicians on dental assisting procedures, infection control protocol, and proper use of sterlizers and x-ray machines and development. Recently completed school at PIMA Medical Institute for Dental assisting. Certified Dental Assistant in Radiology and Coronal Polishing. Completed 240 hours of externship at Comfort Dental Cotton.

Skill Highlights

Administrative support

Schedule management

Knowledgeable in [Computer based scheduling]

Critical thinking

Attention to detail

Administrative operations

Team building

Workers' compensation knowledge

Dental terminology

Patient charting

Filing and data archiving

HIPAA compliance

International Classification of Diseases (ICD.9CM)

Inventory systems

OSHA compliance

Patient scheduling

Medical terminology

Core Accomplishments

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Dental Records

Reviewed dental records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Data Reporting

Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.

Scheduling

Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Professional Experience

January 1998 to July 2005

United States Navy San Diego, CA

Dental Assistant

Assisted in all areas of Dental procedures including data entry, receptionist duties, file organization, research and development.

Organized charts regularly in accordance with dental clinic's policy and procedures.

Prepared folders and maintained records of newly admitted patients.

Education

1997 Naval Dental Center of Dental Assisting and Technology San Deigo, CA

Dental Assisting Dental Assisting

High school diploma 1997

Military training for Dental Assisting 1997

2011 CNM Albuquerque, NM

Associate of Arts Studio Arts

Studied Studio Arts and Integrated studies at CNM from August 2006 until December 2011.

Received an Associates Integrated Science in December 2011.

2013 Pima Medical Institution Albuquerque, New Mexico

Dental Assisting Dental Assisting

Studying Dental assisting at Pima from April 2012 to October 2012.

Had perfect attendance and maintained a 90.7 GPA.

Certified Dental assisting for Radiology and Coronal Polishing.

Completed 240 hours of Externship at Comfort Dental Cottonwood in December 2012.

Keywords

Medi-cal, Medicare, MS Word, MS Excel, MS Outlook, reports, documentation, medical billing, insurance billing.

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