High School Customer Service

Anthony M. Sclavenitis, CEAS

Email: ********@*****-********.***

Address:

City: Northridge

State: CA

Zip: 91325

Country: USA

Phone: 818-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic and results driven customer care professional with years of client interface experience. Created and maintained strong internal and external client relationships. Seeking a challenging position while dedicating my best to an employer.

Educational Background:

High School Dipolma from Southern Illnois University, Carbondale IL 1/2001 to 5/1981 (Communications/Marketing)

High School Dipolma from Southern Illinois University, Carbondale IL 1/2001 to 12/2012

High School Dipolma from Back School of Atlanta, Carbondale IL 1/2001 to 12/2012

High School Dipolma from Safety Management Systems, Carbondale IL 1/2001 to 12/2012

High School Dipolma from OSHA, Carbondale IL 1/2001 to 12/2012

Job History / Details:

Career Overview

Highly enthusiastic and results driven customer care professional with years of client interface experience. Created and maintained strong internal and external client relationships. Seeking a challenging position while dedicating my best to an employer.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Telecommunication skills

Adaptive team player

Safety Specialist

Invoice processing

Work Experience

September 2008 to August 2012

UCLA Health System Los Angeles, CA

Safety Specialist II

Through the use of applications including Access database, Outlook, PowerPoint, Word and Excel, successfully managed and delivered training on safety programs including workplace ergonomics, fire/life, chemical waste removal and campus outdoor no-smoking initiative. Additionally, coordinated a team effort to reduce landfill waste to improve environmental conditions via the implementation and management of programs including battery recycling, fluorescent tube recycling, and e-waste recycling. Conducted ongoing safety inspections on over 3 million square feet of property. Partnered with regulatory agencies to ensure compliance and accreditation. Managed MSDS and hazard communication programs.

August 2007 to September 2008

E! Entertainment Television Los Angeles, CA

Safety & Compliance Specialist

Under the leadership of the Vice President of Facilities and partnership with Human Resources Dept., managed the IIPP thus reducing workers comp claims, garnering accolades from insurance carriers. Enforced the fire/life safety program via scheduled fire drills, education and training. Performed safety building and studio inspections as well as live location inspections. Increased workplace comfort and employee productivity through individual employee ergonomic assessments and follow-up visits.

July 2005 to July 2007

The Walt Disney Company Burbank, CA

Workplace Coordinator/Coordinator, Telecommunications

Coordinated and facilitated office moves with clients and vendors. Conducted space planning job walks to increase staff workplace comfort and safety. In addition, implemented a cost savings effort to eliminate the use of employee pagers, resulting in a 70 percentage annual cost savings. Prepared and paid telephone bills via SAP.

January 1998 to July 2005

ACI Billing Services, Inc. Northridge, CA

Senior Account Manager

Provided event planning for telephony billing industry clients. Increased customer satisfaction through team partnership with call center management, and via new client product offerings. Managed customer call data record processing. Trained in-house and client staff on billing applications.

Anthony M. Sclavenitis - Education

Northern Illinois University DeKalb, IL

Studied Teaching/Special Education

Transfered to SIU

Southern Illinois University Carbondale, IL

Bachelor of Science Communications

Minor in Marketing

Back School of Atlanta Atlanta, GA

Workplace Ergonomics

Certified Ergonomic Specialist

Certification number: 4849

Safety Management Systems Los Angeles, CA

40 Hour Hazwoper course

Certified in emergency response and hazardous materials handling. Certification numbers: 100999 & 82008

OSHA Los Angeles, CA

30 Hour General Industry Safety & Health

Certification number: 27-900******

Contact this candidate