Customer Service Supply Chain

Dawn Meredith

Email: ********@*************.***

Address:

City: Cleveland

State: OH

Zip: 44102

Country: USA

Phone: 216-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated Buyer focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Successful in supply chain management, managing inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills.

Educational Background:

High School Dipolma from Cuyahoga Community College, Cleveland OH 1/2001 to 10/1995 (Education)

Job History / Details:

Career Focus

Motivated Buyer focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Successful in supply chain management, managing inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills.

Summary of Skills

Inventory tracking

Budget management

Vendor management

Inventory control

Warehouse and fulfillment

Cost reduction

Customer service-oriented

Detail-oriented

Strategic planner

Order processing

Spreadsheet management

Advanced MS Office Suite knowledge

Advance knowledge of Lawson, GHX and Onbase

Decisive

Global and strategic sourcing

Flexible

High customer service standards

Dedicated to process improvement

Training manual contributor

Strong work ethic

Team player with positive attitude

Deadline-driven

Strategic planning

Skilled multi-tasker

Troubleshooting and problem solving

Systems implementation

Procedure development

Analytical

Personable

Systems implementation

Training in Lean Sigma

Accomplishments

Assisted in the managing of the company database and verified, edited and modified department information.

Lowered freight rates by 30 percentage by negotiating with manufacturers and the transportation department.

Managed call flow with up to 10 calls in queue per minute.

Operated computers programmed with accounting software to record, store, and analyze information.

Researched and resolved billing problems that had been previously missed.

Helped to achieve a $45.3 million dollar cost savings for the 2010 year.

Demonstrated proficiencies in telephone, e-mail, fax within high-volume environment.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Maintained status reports to provide management with updated information for projects.

Successfully trained departments in system use and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Helped to reduce invoice over payments.

Researched and resolved billing problems that had been previously missed.

Professional Experience

May 2012 to October 2012

MetroHealth Hospital Cleveland, Ohio

Buyer

February 2001 to March 2011

Cleveland Clinic Cleveland, Ohio

Buyer

Education

Cuyahoga Community College Cleveland, Ohio

Associate of Applied Science Education

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