High School Customer Service

Theresa Peterson

Email: ********@**-*******.***

Address:

City: Santa Fe Springs

State: CA

Zip: 90670

Country: USA

Phone: 562-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible Ward Clerk Transcriber with excellent communication skills demonstrated by 16 years of experience in healthcare.Driven and compassionate healthcare professional with hands-on experience in fast-paced hospital environments. Accountable and responsible with a strong focus on patient wellness. Data-entry skills, answering phones, technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients family and staff.

Educational Background:

High School Dipolma from George Washington High School, Los Angeles CA 1/2001 to 6/1987 (science)

Job History / Details:

Professional Summary

Responsible Ward Clerk Transcriber with excellent communication skills demonstrated by 16 years of experience in healthcare.Driven and compassionate healthcare professional with hands-on experience in fast-paced hospital environments. Accountable and responsible with a strong focus on patient wellness. Data-entry skills, answering phones, technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients family and staff.

Core Qualifications

monitor tech

Ekg tech

Computerized charting specialist

Problem resolution ability

Extensive medical terminology knowledge

Patient/family focused

CPR/BLS certified

Fire and Safety

Health information

12-lead ekg

Committed to compliance reporting

Strong organizational skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Customer service expert

Telecommunication skills

Adaptive team player

Experience

April 1996 to Current

Kaiser Permanente Hospital West Los Angeles, California

Ward Clerk Transcriber

Process, transfer and discharges using the Admit-Discharge-Transfer system in the electronic medical record including event management. Answer and appropriately routes internal and external telephone calls. Order material and supplies for the unit. As needed, per unit collects equipment and medication. Answer call system; follows up with the nurse, patient and /or family as appropriate. Makes follow-up appointments for patients as necessary. In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart. Prepares discharge packets and other documents for patients. Maintains the unit's business equipment, including maintaining appropriately charged wireless carts. Arranges maintenance or repair of the unit's business equipment. Assist unit personnel in the use of the electronic medical record and other systems; may as as the unit resource for computer-related issues. Updates the unit white board. Maintains the minimum medical record. AQcts as greeter for the unit, greeting new patients and their families. Coordinates discharge times, contacts family members with pending discharge times, assists and facilitates a timely discharge when the patient is ready. Initiates unit's downtime procedures when necessary. Communicates with other unit's or departments. Participates in hourly rounding to promote service excellence. May help to facilitate co-pay collections by communicating with the admitting office when family members are present on the unit, relaying information to admitting or to the patient or families. May support Environmental Services in the data entry into the ADT systems the status of clean and dirty beds. Provide management or hospital Bed Coordinator with updates on open beds

Education

1987 George Washington High School Los Angeles, California

High School Diploma

Rotc

Professional Affiliations

National Association for Health Professionals

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