Customer Service High School
Resume:
Joy Diaz
Email: ********@**************.***
Address:
City: Manassas
State: VA
Zip: 20109
Country: USA
Phone: 703-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Educational Background:
High School Dipolma from Colonial Forge High School, Stafford VA 1/2001 to 6/2003 (Standard diploma)
Job History / Details:
Career Overview
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Core Strengths
Strong organizational skills
Active listening skills
Courteous demeanor
Adaptive team player
Sharp problem solver
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
February 2010 to February 2012
Department of Homeland Security Dulles, VA
Security Screener
Maintained up-to-date knowledge of TSA guidelines regarding proper procedures to complete security checks.
Prevented security breaches using awareness, attention to detail and integrity.
Trained 4 new employees quarterly.
September 2007 to March 2009
Sterling Courier Herndon, VA
Dispatcher
Reviewed new customer orders and requests and manually entered data into a centralized database.
Manually created shipments, assigned carriers and dispatched shipments
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Resolved problems for customers, warehouses and carriers.
November 2005 to August 2007
jetBlue Airways Dulles, VA
Customer Service/Operations
Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
March 2005 to October 2005
Bed Bath and Beyond Woodbridge, VA
Cashier
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Shared product knowledge with customers while making personal recommendations.
Verified that all merchandising standards were maintained on a daily basis.
Maintained friendly and professional customer interactions.
Educational Background
2003 Colonial Forge High School Stafford, VA
High School Diploma
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