Customer Service Manager

DEBORAH JEFFERSON

Email: ********@**************.***

Address:

City: CASSATT

State: SC

Zip: 29032

Country: USA

Phone: 803-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

Educational Background:

High School Dipolma from Herbert H.Lehman College, Bronx NY 1/2001 to 6/1982 (Journalism)

High School Dipolma from New York School of Printing, Bronx NY 1/2001 to 12/2012

Job History / Details:

Summary

Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

Highlights

Retail inventory management

Accurate cash handling

Store opening and closing procedures

Store operations

MS Office proficient

Outstanding communication skills

Exceptional leader

Conflict resolution skills

Recruiting and interviewing

Team-oriented

Accomplishments

Promoted to Store Manager after 3 months in the Assistant Manager position.

Interviewed over 100 people and successfully staffed 3 new store locations

Awarded Top Sales Manager of the Year in 2007

Awarded "Customer Service of the Year" in 1999

Experience

March 2002 to Current

Exxon Tigershop #1 Camden, South Carolina

Store Manager

Opened a new store location: recruiting and training new staff.

Train staff to deliver outstanding customer service.

Train all new employees on store procedures and policies.

Direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts.

Deliver excellent customer service by greeting and assisting each customer.

Address customer inquiries and resolve complaints.

Determine staff promotions and demotions, and terminate employees when necessary.

Complete weekly schedules according to payroll policies.

Maintain daily record of all transactions.

Work closely with the district manager to formulate and build the store brand.

Recruit & complete hiring requirements, train and develop employees.

Adhere to & follow Federal Labor Guidelines, OSHA, DHEC, and all regulatory agencies

Maintain inventory levels, excellent vendor relations, working close to ensure maximized profits

Display the appropriate signage for products and sales promotions

All other aspects of management

March 1993 to March 2002

GATE PETROLEUM #308 & #325 CAMDEN, SOUTH CAROLINA

STORE MANAGER

Recruit, hiring and training of potential employees

Preparing schedules and job assignments for employees

Maintain, cleanliness of store

Ordering groceries and maintaining stocking of store

Prepared daily reports and bank deposits

Excelled in customer relations

Setting up displays & monthly promotions

Ensuring maximized profits and store growth

Generated monthly and annual sales reports.

Maintained friendly and professional customer interactions.

Hired and trained all sales staff for new store location.

All other aspects of management

Education

1982 Herbert H.Lehman College Bronx, New York

Associate of Science Journalism

1979 New York School of Printing New York, New York

High School Diploma Journalism

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