Customer Service Sales

Luellen Geurin

Email: ********@*********.***

Address:

City: Hot Springs

State: AR

Zip: 71901

Country: USA

Phone: 501-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with 7 years in retail and customer service. Solid team player with upbeat, positive attitude.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Collected over due accounts at previous job. Dedicated to every customers for satisfaction.

Educational Background:

High School Dipolma from Pomona High School, Pomona KS 1/2001 to 5/1978 (Required)

Job History / Details:

Career Overview

Personable and responsible Cashier with 7 years in retail and customer service. Solid team player with upbeat, positive attitude.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Collected over due accounts at previous job. Dedicated to every customers for satisfaction.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Store maintenance ability

Top sales performer

Customer service expert

Adaptive team player

Opening/closing procedures

Visual merchandising proficiency

Telecommunication skills

Accomplishments

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

February 2005 to September 2012

White Oil Co Hot Springs, Arkansas

Part-time manager

Addressed 4 website inquiries per day, converting 18Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Resolved product issues and shared benefits of new technology.Attended local, regional and national trade shows for product development training as defined by territory needs.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Successfully interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Accurately logged all daily shipping and receiving orders.Assisted customers in finding out-of-stock items.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Took special orders in person and over the phone to generate thousandsProcessed merchandise returns and exchanges. of additional revenue. into renewal customers.

Educational Background

1978 Pomona High School Pomona, Kansas

High School Diploma Required

Coursework in Business, Marketing and Communications

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