Customer Service Representative

Experienced Customer Service Representative (Mason City,IA)

Date: 2012-11-01, 4:25PM CDTsee below

Diamond Moore

EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE

Chicago, IL 60628

**************@*****.*** - 1-312-***-****

I'v worked in customer service call centers .I also worked As A Sales representative in multi positions, Iv worked in a front office of a eletrical company. My work interests now is customer service in a professional environment Or A front desk associate I prefer these from my experience.

Work Experience

Customer Service Representative

General Cash Loan -

RiverNorth, IL

May 2011 to March 2012

I was required to assist their customers. I do this by providing answers to questions and inquiries, addressing customer concerns and resolving immediate customer issues. These representatives provide assistance in person and via telephone, fax, email, standard mail, internet chat and instant messenger. Listen and respond to customers' needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accountsHandle returns or complaints Record details of customer contacts and actions taken Research answers or solutions as needed Refer customers to supervisors, managers, or others who can help

Customer Service Representative

IGS energy -

Chicago, IL

April 2010 to March 2011

I was required to assist their customers. They do this by providing answers to questions and inquiries, addressing customer concerns and resolving immediate customer issues. These representatives provide assistance in person and via telephone, fax, email, standard mail, internet chat and instant messenger. Listen and respond to customers' needs and concernsProvide information about products and servicesTake orders, determine charges, and oversee billing or paymentsReview or make changes to customer accountsHandle returns or complaintsRecord details of customer contacts and actions takenResearch answers or solutions as neededRefer customers to supervisors, managers, or others who can help

Customer Service Representative

U.S Celluar -

Mason City, IA

March 2009 to January 2010

I answered phones,ask customers questions tell them what might be the problem.If I couldnt help i transferd the calls over to someone who can help.

I received up to 60 calls via telephone, fax, standard mail, email, in person or through various conferencing or messaging methods on the Internet a day

Listen and respond to customers' needs and concerns

Provide information about products and services

Take orders, determine charges, and oversee billing or payments

Review or make changes to customer accounts

Handle returns or complaints

Record details of customer contacts and actions taken

Research answers or solutions as needed

Refer customers to supervisors, managers, or others who can help

Customer Service Representative

ABC Company -

Tinley Park, IL

January 2008 to October 2008

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. Listen attentively to caller needs to ensure a positive customer experience. Access electronic and paper cataloging systems to look up product information and availability. Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Education

olive Harvey college -

Chicago, IL

2011 to 2012

ASSOCIATES in Medical Assistant

Kennedy King College -

Chicago, IL

2010 to 2012

Skills

Customer Service,Front Office,Call Center,, And Also Housekeeping As Well

Links

http://indeed.com/me/dia_moore

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