Customer Service Manager
Resume:
To Whom It May Concern:
I would like to take this opportunity to submit my resume for the Administrative Bookkeeper position advertised by your organization.
I have been employed in various positions for my previous employers including that of an Accountant/Office Manager.
As the Office Manager I was responsible for dealing with the administrative and operational side of the business. My duties included but were not limited to, purchasing and control of all inventories, all of the office equipment and resources, dealing with all vendors providing services to the business, facilities and warehouse management, employee management, and customer service issues.
My accounting responsibilities encompassed all areas including financial reporting, budgeting, invoicing, receivables and collections, payables, general ledger postings, purchase orders, bank reconciliations, payroll and all government reporting. I was responsible for all accounting functions up to and including the monthly financial statements and year-end functions.
My previous positions encompassed similar responsibilities to those I believe you would be looking for in your placement listing. I have used Business Vision accounting software for over four years and am extremely familiar with it.
I work well in a team environment; I am results-oriented and always strive to motivate those who work with me to do better. My level of proficiency with computers extends both to software and hardware, and I have worked with a number of computerized accounting systems including Business Vision and QuickBooks as well as MS Office programs such as Microsoft Excel, and Word.
If you feel the qualities I possess could be put to good use for your company, please contact me at my home number 289-***-****, cell number 647-***-****, or email address so that we can arrange an interview to discuss this further.
I look forward to hearing from you
Sincerely
Robert Brown
ROBERT WILLIAM BROWN
720 Thompson Road S., Milton, ON, L9T 0C8
TEL: 289-***-**** (Home) 647-***-**** (Cell)
Email: **********@*******.***
QUALIFICATIONS
Solid office management background in retail, distribution and service industriesI work well independently or in a team environmentAble to recognize and identify opportunities to save costs and increase revenueHighly motivated, results oriented, excellent time management and organizational skillsAbility to identify problems and implement solutionsMember of the management committee for most employment positionsMy most recent position is that of an Office Manager/Accountant for a franchise business involved in the Disaster restoration and construction businessFifteen years of Office Manager/Accounting experience
WORK EXPERIENCE
Office Manager/Accountant – 2011 to May 2012
Servicemaster of Brampton
Responsible for all accounting/financial functions for including budgeting, year-end procedures, AR, AP, GL, bank reconciliations, and payroll.Responsible for financial and sales reporting, and all government reporting and remittencesManagement of Human Resources, hiring, training, employee benefits etc.Manage all administrative and operational areas of the business including fleet vehicles, vendors providing services to the business, and office equipment
Office Manager/Accountant – 2005 to 2011
Takagi Canada Inc./AO Smith Enterprises
Ensured that operational and administrative requirements were met through staffing
productivity and fiscal responsibilityPurchased inventories, office equipment and resources for the divisionFacility and Warehouse management including distribution of productProduction of annual budgeting/forecasting reports, establish product pricingSuccessfully managed all the operational functions of the business including purchasing of inventories from Japan and the USA, all of the office equipment and resources, dealing with all vendors providing services to the business, facilities and warehouse management, contract negotiations, landlords, accountants, lawyersResponsible for all of the financial and accounting functions including financial and sales reporting, government reporting, budgeting, year-end procedures, AR, AP, GL, bank reconciliations, payroll.Managed human resources, employee benefit and health plans.Manage and coordinate all tradeshows nationally as well as participate in the shows themselves. Dealt with customer service issues.
Office Manager/Accountant – 2004 to 2005
One Source Metal Inc.
Responsible for the financial reporting, forecasting and budgeting, for this company
involved in the small quantity metals market. Responsible for all accounting functions including payroll, AR, AP, GL, collections, bank reconciliations, inventory, all government reporting, month-end and year-end proceduresManaged all the operational functions of the business including facilities managementManagement of administrative functions such as employee benefits, WSIB claims, office supplies and services, and staffingParticipated in management team decision-making pertaining to the financial and operational
aspects of the business
Office Manager/Accountant - 1996 to 2003
The Technology Source Inc
Responsible for all facilities management issues, contract negotiations, equipment purchases
for this business involved in the sales and distribution of engineering and technical booksManagement of a retail technical bookstore including staffing and purchasing of productsResponsible for all accounting functions, budgeting, financial reporting, government reporting, human resources, staff training, and customer service issuesResearched and implemented a new accounting/inventory system for the businessDevelopment and creation of the company website with e-commerce capabilitiesResponsible for the production and distribution of monthly direct marketing sales cataloguesActively participated, represented and marketed the company in trade shows across CanadaManagement of administrative functions such as employee benefits, office supplies and services, staffing, vendors providing services to the business, landlords, accountants, lawyers
EDUCATION
Sheridan College, Oakville, Ontario
Business Administration – Accounting/Finance
References available upon request
Contact this candidate