Customer Service Security

SOLINA S. JOHNSON

***** ************** **********, ** ***** / 703-***-**** / ***********@*******.***

HIGHLIGHTS

BUDGET ANALYST • GOVERNMENT TRAVEL CREDIT CARD PROGRAM COORDINATOR • LEAD DEFENSE TRAVEL ADMINISTRATOR • ADMINISTRATIVE SUPPORT SPECIALIST • DEFENSE MESSAGING SYSTEM ADMINISTRATOR • Certificate Authority • DEPARTMENT OF DEFENSE CONTRACTING LIASON • INFORMATION TECHNOLOGY HELPDESK • SYSTEM ADMINISTRATOR • INFORMATION SYSTEM SECURITY OFFICER • POLICIES • COMPLIANCE & STANDARDS

Dynamic professional with an excellent and proven track record in building organizational value. Background spans more than 23 years in telecommunications systems administration, industrial security and clerical support for large corporations and public sector organizations. Demonstrated hands on proficiency with predictive outbound dialer applications, PBX, telecommunications equipment and local/national Crime Information Center computers. Self directed with proven ability to manage complex projects and meet tight deadlines. Able to effectively interface with all levels of management, staff and customers to meet goals. Team player with excellent logical reasoning, communications, interpersonal and team leadership skills. Working knowledge of Adobe Reader 6.0, Adobe Photoshop, MS Office Professional, MS Windows XP Professional and Norton Antivirus. Willing to travel and/or relocate. Active Top Secret / SCI Security Clearance with Counter Intelligence Polygraph.

PROFESSIONAL EXPERIENCE

SILVERBACK7, Alexandria, VA

Senior Functional Analyst, 2010 to Present

Utilized the Department of Defense (DOD) Planning, Programming, Budgeting, and Execution (PPBE) System and Agencies of the United States Intelligence Community, and/or the National Intelligence Program (NIP) Capabilities Programming and Budgeting Systems. Led Intelligence Security Command (INSCOM) G2 in the performance of complex, enterprise-wide engagements, overseeing budget planning and executions, problem solving, and recommendations in the best interest of the department. Appointed as the Government Travel Credit Card (GTCC) APC and Lead Defense Travel Administrator. Monitored and maintained the INSCOM G2 budget with Resource Management Tool (RMT) Online. Stamp Reviewed all Travel Authorizations, Travel Vouchers, and Local Travel Vouchers. Coordinated GTCC and Defense Travel System (DTS) Training for INSCOM G2 staff. Monitor the budget and execution of four MDEP Programs. Coordinated with MDEP Managers to develop yearly spend plans based on their program requirements via RM Online. Entered purchase requests in Aquiline and ABC. Demonstrated good oral and written communication skills. Attend various meetings associated with the budget. Brief the INSCOM G2 Director quarterly on the current status of the budget and the INSCOM G2 Deputy Director weekly. Coordinate with the various Materiel Service Commands (MSCs) attached to INSCOMS. Process money movers for the various MSCs. Meet end of FY11 requirements for executionsFundamentals of Systems Acquisitions Management Training Certificate Fundamentals of Earned Value Management

NANGWIK SERVICES, Yongsan Army Base, Seoul, South Korea

Resource Management Program Analyst, 2010 to 2010

Responsible for managing and sustaining programs through administration, customer service, coordination, analysis and

Reporting to include: Defense Travel System (DTS), Government Travel Credit Card (GTCC), external Support Agreements, Support to the 501st MI BDE Headquarters and its subordinate units during peace and under wartime contingency missions. Travel Card Program Management Training CertificatePrograms & Policies-Travel Card Program (Travel Card 101) Training CertificateProgram & Policies-City Pair Program Training CertificateDTS (Special Topic)-Cancellation Procedures Training CertificateDTS (Basic)-DTS Travel Document (DTS 101) Training CertificateDTS (Basic)-About DTS Training CertificateAO/RO-The DTS Approval Process Training CertificatePrograms & Policies – Rental Car Program Training Certificate

SOLINA S. JOHNSON 703-***-**** / ***********@*******.*** 2/4

Contract Management Program Analyst, 2009 to 2010 Managed the 501st MI BDE Contract Management Program. Developed a database to track the status of every contract assigned to the BDE. Provided logistical support for contractors and their dependents.

GLOBAL PROFESSIONAL SOLUTIONS, INC., Alexandria, VA

Senior Administrative Specialist, 2009 to 2009

Served as the office authority in the Code 11B-Acquisition and Logistics Department at Naval Criminal Investigative Services Headquarters (NCIS HQ) Washington Naval Yard. Drafted and updated office policies and procedures, departmental telephone roster, and organizational chart. Developed and maintained acquisition files and records. Experience using PD2 database to support daily functions as a contract professional. Maintained the Acquisition and Logistics Department Deputy Assistant Director’s calendar. Created and maintained various acquisition logs. Prepared and replied to various types of acquisition correspondence for approval authority and distribution. Input and distributed 4238’s to the acquisitions staff. Performed contract administration on contract file close-outs Generated acquisitions file closeouts in preparation for record archive. Conducted file close-out training for Code 11B Interns. Processed funding requests. Updated the acquisitions internal operating procedures manuals. Processed automated purchase requests using the PARTS (Procurement Accounting Tracking System).Monitored and replied to Code 11B Conference Room booking requests.

Monitored and replied to Code 11C2 tasker system requests. In-processed and train all new incoming personnel on the Code 11B policies and procedures. Created Buyers File Plan layout chart for the Code 11B Acquisitions Department.Created File Plan System Administrative Acquisition Files. Code 11B Special Events Coordinator

Senior Administrative Specialist, 2008 to 2009

Served as the office authority in the DHC Department within the Defense Intelligence Agency (DIA) at Bolling Air Force Base Washington, DC. Prepared various types of correspondence to include: review all incoming and outgoing classified and unclassified correspondence and consolidate and edit various recurring reports in

Accordance with DIAM 58-12. Provided expertise on current DoD regulations and established procedures, and drafted new procedures as required for government approval (this will include keeping current with and annotating changes to these documents). Received and processed reports in accordance with DIAM 58-12, maintained up-to-date databases tracked and monitored administrative actions and training records. Served as the conduit for the Record Management Officer and POC for military and civilian manpower and personnel actions. Served as the focal travel point for the DET (detachment) or office. This will include: compose and prepare temporary duty (TDY) justification, verifies travel requests for conformance to travel plans, resolve deviations, and ensure accountability on travel-related items. Serve as office Security Officer to include: develop and maintain security records for the office; insure proper use of security markings, including compartmented markings; serve as the Top Secret (TS), Talent Keyhole (TK) and Security Control Officer (SCO); logged in and maintained accountability and control of classified material and established files in accordance with established procedures. Developed a database system for tracking taskers

DATA SYSTEMS ANALYST, INC., Fairfax, VA

Senior Service Desk Engineer, 2006 to 2008

Lead a team of engineers in all aspects of help desk support for desktop infrastructures within the Pentagon Telecommunications Center (PTC). Work closely with end-users to diagnose, troubleshoot, and resolve desktop operational issues pertaining to NIPR/SIPR Decision Agent, NIPR/SIPR/TIPR Automated Message Handling System. Create, classify and assign trouble tickets using Remedy Trouble Ticketing System. Monitor NETCOOL monitoring tools, assuring appropriate escalation and resolution of issues. Routed message traffic using the MRO (Message Review Operator), ECGS (Enhanced Communications Gateway System), AMHS (Automated Message Handling System), DA (Decision Agent), MLA (Mail List Agent) and MFI (Multi-functional Interpreter). Brief higher echelons on reportable outages and prepare detailed performance/status reports. Successfully implemented Method 2 procedures for major circuit outages by redirecting traffic to contingency circuit site (Site R - Raven Rock), resulting in no reported disruption to messaging processing operations. Developed Pentagon Daily Morning Report Procedures Manual Developed NGC Daily Status Procedures Manual.Trained shift personnel on the PMOC (Pentagon Message Operation Center) procedures.Recommended to write procedures manual for the various work stations within the PTC.Completed ITIL Foundations Certification Boot Camp

SOLINA S. JOHNSON 703-***-**** / ***********@*******.*** 3/4

ITT SYSTEMS DIVISION INDUSTRIES, Djibouti, Africa

Defense Messaging System (DMS) Administrator, Systems Division, 2005 to 2006

Monitored and administered a Windows-based Enterprise-Class Army System to ensure reliable performance for mission critical business applications. Performed system backups and hardware/software installation and upgrades. Troubleshot user/network issues and server based applications Achieved certifications as Information System Security Officer (ISSO), Systems Administrator (SA) and Certificate Authority (CA). Appointed Primary CA for Camp Lemonier S-6 Department.

ZKD, INC., Alexandria, VA

Administrative Support Specialist Manager, 2004 to 2005

Executed a broad range of administrative tasks using standard and specialized office equipment and computer software. Scope of responsibilities included source document typing, word processing, editing, proofreading, filing, sorting, copying, mail processing, front desk/telephone reception and business travel coordination. Successfully met project deadlines to address critical business needs. Assisted recruiters with the screening process for qualified job applicants.

HARRIS CORPORATION, Thule, Greenland Air Base

Engineering Technician B, 2004

Ensure the operability of Air Force Data Link Terminal Station communications equipment during satellite support, task and maintenance activities. Initiate, direct and verify completion of all operational events during the acquisition, tracking and commanding function of each operational support endeavor. Provide technical expertise to Controller. Perform preventative maintenance and inspections. Prepare activity log entries and maintain status reports. Obtained certification as an ARTS Technician within the first two months of arrival.

DG21/SKE SUPPORT SERVICES, FPO/AE

Watch Lead Supervisor, 2001 to 2003

Promoted to direct a team of Message Center Operator Technicians in the administration of all military communications traffic via Autodin and Defense Messaging System (DMS). Served as direct interface to customers receiving message traffic via the Secure Voice Data Terminal (STU II). Drafted and edited military messages via Turbo-Prep and MTF Editor. Conducted watch to watch inventory and maintained daily log. Provided DMS training for customers. Troubleshot circuits during outage and performed backups on DMS servers (PGWS/BGWS). Advanced through a series of increasingly responsible positions based on contributions. Positions included Message Center Operator, DMS Trainer, and Assistant DMS Administrator.

GEORGIA TECH RESEARCH INSTITUTE, Atlanta, GA

Industrial Security Specialist / Building Coordinator, 1999 to 2001

Collaborated with the (FSO) Facility Security Officer to address security related issues in accordance with company and DoD policy/procedures. Implemented processes for employee clearances and investigations. Performed, maintained and monitored document control, including logging of all incoming and outgoing classified documents and data (e.g., transportation, destruction, personnel records, and security inspections). Submitted monthly report to the FSO. Assisted in obtaining personnel DoD security badges and arranging classified meeting areas. Provided protocols for prominent dignitaries visiting the institute. Coordinated a team of four Building attendants responsible for interior/exterior security operations and ensured proper staffing levels at all times.

GEORGIA TECH POLICE DEPARTMENT, Atlanta, GA

Communications Officer, 1998 to 1999

Handled emergency law enforcement communications via radio dispatch and emergency/non-emergency telephone calls. Implemented the Georgia Crime Information Center computer. Dispatched officers for issues involving verbal complaints from on/off campus personnel, automobile accidents, impounded vehicle payments and stolen vehicles. Maintained watch-to-watch inventory. Verified outstanding warrants and vehicle license plate tags.

Became first to obtain certification as Communication’s Officer and trained other Communications Officers in radio dispatch techniques/etiquette.

SOLINA S. JOHNSON 703-***-**** / ***********@*******.*** 4/4

CHEROKEE COUNTY EMERGENCY 911, Canton, GA

Communications Officer, 1998 to 1999

Dispatched officials for fire, medical and law enforcement emergency issues. Checked for warrants and stolen property against local/national Crime Information System database. Graduated from Communications Officer Course.

CHEROKEE COUNTY SHERIFF’S DEPARTMENT HEADQUARTERS, Canton, GA

Georgia Crime Information Terminal Officer, 1996 to 1997

Implemented Georgia Crime Information System/National Crime Information Center computer for emergency law enforcement communications issues. Verified and input warrants, stolen property, pawn tickets and stolen vehicle license tags. Input caution notice on warrant for demented person, which averted harm to arresting officers. Received verbal praise and commendation from officers.

Previous Experience with the UNITED STATES ARMY as a 63-B Light Wheel Vehicular Mechanic/E-5(Sergeant) and with the United States Navy as a Radioman/E-4 (3rd Class Petty Officer).

EDUCATION

Masters of Business Administration– Strayer University, Woodbridge, VA

Bachelor of Science, Business Management – University of Phoenix, Phoenix, AZ

Vocational Diploma – Lowndes High School, Valdosta, GA

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