Customer Service High School

Confidential User

Email: ********@******.***

Address:

City: Norwood

State: NC

Zip: 28128

Country: USA

Phone: 704-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Over 10 years of retail/office management experience with emphasis on training and staff development. Proven ability to meet and exceed company goals. I am a self motivated team player that believes in daily coaching, training, and follow up. Very detail oriented.

Educational Background:

High School Dipolma from Broadway High School, Broadway VA 1/2001 to 6/1987 (General)

High School Dipolma from Stanly Community College, Broadway VA 1/2001 to 12/2012

Job History / Details:

Summary

Over 10 years of retail/office management experience with emphasis on training and staff development. Proven ability to meet and exceed company goals. I am a self motivated team player that believes in daily coaching, training, and follow up. Very detail oriented.

Highlights

New employee orientations

Staff training and development

Maintains confidentiality

Human resources audits

HR policies and procedures expertise

People-oriented

Organized

Exceptional communicator

Experience

October 2005 to Current

Monarch Albemarle, N.C.

Recruiter/HR Coordinator

Review incoming employment applications

Conduct initial phone screen to ensure only the best candidates are forwarded

Set interviews, complete verifications, and manage communication regarding employee orientation

Pay Quotes, Perform Layoff's

Participate in job fairs, Position control

Mentor to newer members of HR team

Core team for new HRIS system

Provide exceptional customer service to employees incoming

Familiar with workers comp and FMLA

March 2004 to October 2005

Concord, N.C.

Dual Store Manager

Manage daily operations of two offices

Provide excellent customer service

Recruiting, Staff development

Verify customer information to generate short term loans

Bank deposits

Collections

Maintain sales goals

January 1999 to March 2004

Cato Corporation Charlotte, N.C.

Store Manager

Sales Generation

Loss Prevention, awareness, and training

Visual Merchandising

Staff development, scheduling, and payroll

Expense management

Nov. 2002 to Feb. 2003

Sam Goody Albemarle, N.C.

Assistant Mgr

Increase profits by engaging with customers and suggestive selling.

Selling loyalties such as reservations, special orders, gift cards.

Working with manager in developing and coaching staff.

Merchandise products to maximize sales.

July 1998 to Jan. 1999

Burgess Sales & Supply Charlotte, N.C.

Project Assistant

Clerical support for Architectural Hardware distributor.

April 1996 to July 1998

Kountry Kids Daycare Home Albemarle, N.C.

Owner/Operator

Provide child care for children birth - 5 years.

Education

1987 Broadway High School Broadway, Virginia

High School Diploma

Stanly Community College Albemarle, North Carolina

Associate of Science Two Year Transfer Program

Currently enrolled

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