Customer Service Sales

Mei-Fatima Nebit

*** **** # ** ******* **** Scarborough On. M1B 2V6; Mobile: 416-***-****; ******@*****.***

Skills SummaryHighly motivated and hard working individual with 5 years experience in customer service meeting team goals, dealing with inquires and complaints, and multi tasking in sales and accurate data entry. 3 years experience volunteering for Joy City Church in different ministry roles building relationships through leadership by creating events and programs for the church.Quick learner, enthusiastic and creative individualStrong interpersonal, communication, and organizational skills

Education

RIBO & Travel Certificate Graduated: December 2011

Seneca College

Developmental Service Work Diploma Graduated: June 2011

Centennial College, Social Service Program

Professional Experience

TDSB

Special Needs Educational Assistant August 2012- PresentMonitor individuals needs and success towards their personal goals through person centred planningFacilitate in educational activities Identify and clarify with an individual their interest, abilities, skills, education, and experience in order to create a set of attainable goalsProvide one on one mentoring to promote positive work, social, and life skills Ability to evaluate physical and psychological needs of a person and determine appropriate steps and interventions

Joy City Church-Toronto May 2011- Present

Drama Ministry Leader Volunteer,Plan and lead creative programs with the youthOrganize biweekly meetings to practice and brainstorm ideas with the groupSupervise and participate in plays, music, spoken words and various creative activities

Grey Power January 2012- April 2012

Personal Lines (Customer Service Representative) Professionally and courteously handled incoming and outbound callsReviewed and communicated with brokers and clients via mail, fax, e-mail, phone, and onlineWorked closely with underwriters in a timely matterOrdered MVR’s, Autoplus, and HITs reportsDiligently looked over clients files to ensure all proper documentations are entered correctlyFiled, formatted, Made changes to policies by request of insured Investigated complaints and assisted in product inquiries using resources provided

• Worked with, Compu quote, Portals, Windows, MS Office, Internet, and Email

Kiddie Kobbler August 2010-January 2012

Sales and Customer ServiceAnswered customer’s telephone, and in-person inquiries Received cash payments and obtained credit authorizationsDisplayed merchandise, suggested selections that met customer’s needs, and emphasized selling points or article, such as quality and features

Soft Moc April 2009- August 2010

Sales and Customer ServiceUp sell products and merchandisePrinted location receipts for products to be shipped out to stores and clientsReceived cash payments and deposited cash Assisted in the inventory paying attention to the products received Displayed merchandise and display windows with profitable products

Digital FX Photo Imaging October 2005- October 2009

Sales and Customer Service Took passport pictures (children and adults)Input data into computer systems Served and helped customers with framing and photo needs

COMPUTER LITERACY Proficient with Savers, Sig XP, Compu quote, Portals, Windows, Excel, MS Office, Internet, and Email

Contact this candidate