Administrative Assistant Management

F. Michael Bremer

301-***-**** *** Duvall Lane, #103

*.*******.******@*****.*** Gaithersburg MD 20877

Experienced, agile, quick-witted, flexible, energetic, customer focused worker whose capabilities of quickly embracing new technologies, applying varied skills, and working independently combined with a team spirit can help ensure overall goals are achieved.

EducationMicrosystems Technology Certification: Computer Learning Network (now York Technical Institute), Mechanicsburg PA - 2001Associate Degree, Liberal Arts: Pinebrook College, Coopersburg PA (now closed)- 1986

Experience

AV/IT Lead, Belcan Technical Services July 2010 - July 2012

Contractor for Lockheed-Martin NCITe (Next Generation Cyber Innovation Center), Gaithersburg, MDAV (Audio-Visual) Support: Maintenance, setup, troubleshooting, repair and management of a variety of equipment including nearly 50 projectors and screens, BARCO video wall (and associated systems/equipment), Video Teleconference (VTC) systems, touch screen room controllers (and associated equipment) and electronic whiteboards (Sharp, SMART). Coordinated, setup and supported VTC and telepresence connections as requested. Created easy-to-understand user guides for all systems supported from scratch and trained end users on equipment usage as needed.IT Support: Maintenance, setup, troubleshooting, repair and management of PCs, Macs, laptops, touch screen (PCs, laptops, tablets, MS Surface) and Vgo Robotic Telepresence System. Imaged (setup) PCs and laptops with LM-specific Windows 7 OS/associated applications (including Office 2010, antivirus, encryption and other applications). Administered Webex and Vgo accounts, troubleshooting issues as needed and provided end user training. Provided level 1 support for Cisco Telepresence systems as needed.Meeting Support: Setup of room, equipment and guest support (connectivity to wireless network, AV systems, etc.). Support included ensuring presenters were able to access remote content, on the fly remediation of issues with presentations, Excel/Word documents and other presentation materials, supplying and setup of loaner laptops and anything else guests requested, sometimes at the last minute.Additional Duties: Assisted with ongoing upkeep of overall center appearance, including daily setup, end of day reset, facilities requests, storage organization, setup/movement of various equipment, furniture, etc. Responsible for ordering and tracking purchased supplies (computer peripherals, loaners, batteries, etc), maintaining adequate stock of and supplying same to NCITe end users as requested.

VTC and Conference Room Coordinator, Belcan Technical Services February 2004 - July 2010

Contractor for Lockheed Martin, TSS (Transportation and Security Solutions) Division Gaithersburg, MD. Managed 45 conference rooms, including scheduling use of the Advanced Concepts Center (a high-end meeting center with BARCO video wall, VTC capabilities and multiple screens) within the facility. All other rooms equipped with a PC, Projector and Polycom phone, 7 (seven) of which also had VTC systems (Tandberg and Polycom). Responsible for maintenance, troubleshooting and repair of all equipment in each room. Also performed occasional meeting setup and support as requested.Responsible for de-conflicting conference room calendars, including frequent relocation of meetings as needed. Educated existing user population and trained new hires on room reservation and use best practices.Created "Control Books" (User Guides) for systems, processes and ACC from scratch that are still in use today. Scheduled, setup and supported recurring and single instance videoconference connections using Office XP/2003 and TMS (Tandberg Management Suite). Assisted with level 1 desk side support for Administrative Assistant population (approximately 100 end users) and some of their supported staff as well.

Administrative Assistant, Belcan Technical Services August 2001 - February 2004

Contractor for Lockheed Martin TSS (Transportation and Security Solutions) Division Gaithersburg, MD

Supported up to seven directors, 12 managers and approximately 200 of their direct reports with calendar management (meeting scheduling, de-conflicting appointments using Outlook XP and 2003), phone coverage and backup coverage for other AAs as needed. Produced summary reports from various source documents for top level TSS executives, including the division president. Produced handout and overhead transparencies from original materials, correcting and editing as necessary.Assisted with creation of PowerPoint presentations as requested.Created and maintained desk "Control Book" (desk user's guide for backup coverage) and metrics for support as needed. Supported meeting setup, including ensuring VTC and other connectivity were in place prior to meeting start.

Personal AchievementsReceived nine Awesome Client Site Employee (ACE) awards for proactive performance; outstanding management/support of 45 conference rooms (including FBI onsite rooms), equipment and associated VTC systems; effective support of high level/visibility meetings; accommodating last minute requests while making the requestor feel as if theirs is the only request being supported; building employee morale; going above and beyond with out-of-scope requests, including quick turn-around time that exceeded customer expectations. Successfully assumed expanded responsibilities with new and unfamiliar technology regularly, mastering use.

Trained others in the usage of those and other technologies at their individual level of understanding.Known for creating well-crafted and easy-to-understand conference room user guides which allowed end users and other staff to become independent in their usage of same. Commonly known as the go to person in each position held.Received numerous appreciation e-mails from satisfied customers over the years. Currently serving as President of the Fireside Homeowner's association. Prior roles held over the past eight years of service include Vice President, Secretary, and Member at Large.

SkillsExperienced in use/support/imaging/maintenance of Windows XP, 7, 8 (preview), Mac OSx, Android 4.0 Operating Systems. Experienced with use, maintenance, setup and support of PCs, laptops, touch screen interfaces, Mac, Should is say Macintosh? and tablet products.AV Specialist, supported VTC, (Polycom, Tandberg Management Suite (TMS)), Crestron and AMX room systems, BARCO video wall control software (Pixelnet and others). Experienced in administration, support and troubleshooting of Webex and Vgo (Robotic Telepresence system) accounts and associated equipment.

References provided upon request.

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