Customer Service Manager

DOROTHY MCCALMONT *******@****************.***

***** ****** ******, *******, ******* L4P 3E9 Phone: 905-***-****

OBJECTIVE

To rejoin the work force and become part of a team that allows me to positively contribute, using my many years of work experience and transferrable skills. In addition, over the years I have acquired skills which have allowed me to deal with many different types of people, particularly in uncomfortable/confrontational situations. I am a confident, mature employee who would welcome the opportunity to be an asset to your team.

SUMMARY OF PROFESSIONAL STRENGTHS

Strong interpersonal and communication skillsEffective negotiating and conflict resolution skillsWorks well in a team oriented environmentAble to work independently and anticipate requirementsOrganized and able to prioritize work to meet needs of company

EXPERIENCE

CamSlide Manufacturing (a division of Magna International) 2003 – February 2007

Title: Materials Planner / Master Scheduler Responsible for the daily sourcing of raw materials to supply a just in time manufacturing environment comprised of three shifts Liaise with the quality team, shipping staff, production and shop floor staffNegotiate with local, North American, and international vendors – working within the constraints of a variety of nationalities and time zonesResponsible for running weekly manufacturing requirements planning and ensuring accurate, timely communication of supply needs to vendors

Plassein International – formerly NorBaker Newmarket 2000 - 2003

Title: Purchasing Manager Proposed, coordinated and executed supply chain seminars for shop floor Maintained adequate supply of raw material while operating under CCAADeveloped and implemented vendor qualification / audit programActively participated on order flow and vendor managed inventory improvement teams

Title: Customer Service Manager Restructured and trained the groups responsible for customer service, planning, and purchasing to develop a highly skilled cross-functional teamObtained funding for in-house training of APICS and CPIM program for a cross functional group of employees – ranging from planning to shop floor Developed a rapport and effective communication with production, technical support, and shipping departments Facilitated the development of a capacity planning system to provide timely and accurate data for planning and revenue projects

Tremco Limited (an RPM company) 1984 to 2000

Title: Buyer: Packaging and Purchase for Resale Procured all packaging components and re-sale items for the entire plantNegotiated and managed vendor cost reductions and service improvements Integral member of both the coatings and sealant teams – I represented manufacturing in a forum that developed and analyzed the product life cycleSourced components for new product development (mock up samples etc.)Other positions during this period: Territory Manager (travelling sales rep), Product Specialist, Sales Coordinator, Administrative Coordinator and Traffic/Warehouse Coordinator.

Yorklea Children’s Lodges 1981 - 1984

Title: Child Care Worker Completed transfer of custody, intake interviewing and processing of young offenders (under 18 years of age)Facilitated care in a medium security locked settingParticipated in provincial court hearings as well as transport and escort

EDUCATION & CERTIFICATES

APICS – CPIM program - completed the required five coursesAPICS - Basics of Supply Chain Management certificationPMAC – Buying and inventory managementAPICS – Fundamental Principle Courses – Operations Management, MRPIATA – Air Transportation of Dangerous GoodsPMAC – International trade, NAFTA (2 credits); Implementing Supplier Alliances (2 credits); The Law of Tendering Public & Private Buying (2 credits) and Negotiation Planning (2 credits)Sir Sandford Fleming College – Law and Security Diploma (Deans’ List graduate)

Work placement completed at Syl Apps Youth Centre – maximum securityComputer skills: proficient internet/email skills; most Windows applications, AS400, SAP, Symix, Trans 4 M – manufacturing systems; also Mac Quark, and Illustrator – label design and copy programs

REFERENCES

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