Project Manager
Resume:
Ann Borland
**- **** ******** ****, *********, ON L1V 0A2
**********@******.***
Information Technology Professional.Insightful, results-driven professional that can step in to any and all roles of an IT Project. Excel at software design, functional documentation, programming, testing and especially problem solving. Outstanding project leader, able to coordinate and direct all phases of project-based efforts while managing, motivating and guiding teams. Successfully transitioned into many different industries. Achieved numerous promotions for outstanding accomplishments.
Technical Proficiencies
Platforms/Languages: System 38, AS400 iSeries, RPG, RPG ILE, COBOL, CLP, SEU, SDA, IFS, SQL, UNIX Progress
Networking/tools: TCP/IP, EDI, MQ Series, FTP, Microsoft Office Suite, Implementer, Lotus Notes, Microsoft Outlook, PUTTY, Adobe, Snagit 7,
Business/Project Proficiencies
Documentation Project Charter, Elicit requirements, Business Requirements,
Project Plan (Gantt Chart), Risk/issues log, Functional
Specifications, Technical Specifications, Test Plans, Test Cases,
QA documentation, Closeout Reports
Professional Experience
WMI International Dec 2010 – June 2011
Mississauga, Ontario
Retail for Winners, Marshalls and HomeSense
IT Business Analyst Manager
Recruited to Manage Business Analyst that are assigned to maintain the current applications and new software development projects. The responsibilities include Elicit requirements from the Business, Create a Project Charter including a high level Estimate, Obtain approval to commence the project, Mentor the Business Analyst in writing the Business and Functional Requirements, Review the Business and Functional Requirements and provide feedback, Review the Technical Requirements and provide feedback, chair meetings with the Business and Development, Liaise with Business on Technical questions/concerns/issues, create project plan, track project, Provide status updates to Management Team and Business, Write and communicate performance reviews.
Key Achievements:
• Successfully implemented projects that were required to allow for the addition of Marshalls to Canada. These were broken down into multiple smaller projects, my team was responsible for the three projects that were implemented in three different timeframes. Pre Marshalls opening, for Marshalls opening and post Marshalls opening. All three projects had overlap that required strict implementation version control and risk management.
Strategic Information Technology Jan 2008 – Dec 2010
Stouffville, Ontario
SIT is a banking and investment software provider.
Project Manager 2008 - 2010
Recruited to Project Manage the installation of New Clients and Upgrade existing clients to the most resent version of Portfolio Plus banking software. The responsibilities include defining the scope of projects, negotiating for project resources, writing the project charter, define the project tasks, create the project plan (Gantt chart), Tracking the project, holding weekly status meetings internal and client, providing status to the executive teams internally and externally, manage risk, issues, deliverables and budget, create a project closeout document.
Key Achievements:
• Successfully implemented several new clients with Portfolio Plus software.
• Successfully upgraded several clients with Portfolio Plus software.
• Successfully upgrade a client from retired version of Portfolio Plus that required Hardware upgrade, Progress upgrade, client business process reviews and revisions. This was challenging to coordinate and ensure the steps were performed in the correct order and the dependencies completed before the next task could commence.
• Able to Manage 4 projects at a time.
• To assist in my Project Management duties especially with estimates I taught myself Progress and I did have a few chances to actually develop some simple programs.
CGI Group (Formally Star Data) Jan 1999 - Jan 2008
Toronto, Ontario
CGI is an investment industry software provider with major Banks as their clients.
Promoted to Team Leader (Manager for Star Data) June 2000 – Jan 2008
Promoted to Team Leader due to outstanding achievement as a Project Lead. The team Leader duties entailed three areas. One, a resource manager having 10 resources reporting to me. Two, the architect for the FundSERV interface to CGI client software. Three, Project Manage new generic products for the GCI Software called PrimeBase including the ESG industry enhancements.
Key Achievements:
• Represented CGI in the FundSERV working groups defining the industry standards. This gave CGI the platform to influence the standards that would be beneficial for our clients, I was the FundSERV expert.
• Project Managed the ESG standards project for 9 years and other generic enhancements for investments such as RRSP, RESP, taxes.
• Performed Business Analyst duties in some projects, gathering requirements, writing Business Requirements, Functional Specifications, Test Plans, Test Cases and Quality Assurance for investment products such as RESP, RRSP, LSIF, LIRA
• Managed 10 resources including hiring, mentoring and performance appraisals.
• Designed, developed and implemented investment products software for RESP, RRSP, LSIF, LIRA.
• Instrumental in receiving the ISO certification for Project Management by learning and implementing the Project Management Life Cycle and Writing Operational Management Frameworks.
Promoted to Project Leader Jun 1999- Jun 2000
Promoted to Project Leader after 6 months due to outstanding achievement.
Key Achievements:
• Represented CGI in the FundSERV working groups defining the industry standards.
• Project Managed the FundSERV standard project that is published twice a year.
• Designed and implemented ESG Standards also mentor and assign the tasks to the team members.
• Implemented procedures and processing to ensure quality software.
Senior Programmer/Analyst Jan 1999- Jun 1999
Recruited as an RPG expert on the FundSERV interface software for Star Data. The position included mentoring the other team members and assist the Manager.
Key Achievements:
• Able to hit the ground running from the first day with a production issue. Understood and able to present solution after 2 months.
• Resolved production issues in the software. In the beginning there were a lot of fires that required extinguishing.
• Start discussions with the Manager to implement processes and procedures to reduce the production issues.
• Instrumental in reducing the production issues by ensuring the proper impact analysis and testing was completed and reviewed before implementing to production.
• Designed and implemented the ESG Standards.
Saville May 1997 – Jan 1999
Markham, Ontario
Saville is a Software Provider in the Telecommunications Industry
Promoted to Team Leader Nov 1997- Jan 1999
Promoted to team leader for outstanding achievement, as the team leader I was responsible for Production Implementation and Production Support of the Telecommunication software for a specific client.
Key Achievements:
• Managed the Client expectations
• Provide reasonable estimates for any Production enhancements. Once a approved Designed and implemented the enhancements.
Consultant May 1997- Nov 1997
Recruited to implement Telecommunications software for external clients.
Key Achievements:
• Learned the telecommunications industry and able to provide solutions within 3 months but was programming in RPG, CLP on the AS400 from Technical specifications during that time.
• Became the Customer Care expert and designed and implemented the new client requirements.
Toshiba Of Canada LTD. Apr 1986 – May1997
Markham, Ontario
Toshiba is a distributor of Electronic Equipment.
Programmer/Analyst Jun 1988 - May 1997
Promoted to a programmer analyst after taking courses at Seneca and writing some programs to evaluate my abilities. Programming came naturally and I became a proficient developer with very little supervision and mentoring.
Key Achievements:
• Instrumental in the implementation a new Software Package called MAC PAC assisted in the design and writing of technical specification. Was responsible for the coding and unit testing of the manufacturing process.
• Learned and understood MAC PAC quickly and was then chosen to train the company.
• Implemented and maintained EDI programs
• Perform the Managers task while she was on maternity leave.
• Maintained MAC PAC software after implementation and designed and implemented the requested enhancements. Provided internal support.
Promoted to Computer Operator Apr 1987 - Jun 1988
Promoted to Computer Operator on the S38 then AS400 after showing an interest in computers and starting night courses.
Key Achievements:
• Responsible for running the Monthly Reports, Daily backups, implementing the PDF’s.
• Single handedly migrated from a System 38 to the new AS400 during a weekend and the company came to work on Monday using the AS400. The transition was smooth and seamless.
Promoted to Accounts Payable Supervisor Jan 1987 - Apr 1987
Promoted due to outstanding achievement. Responsible to delegate accounts payable tasks and Generate the monthly A/P reports resolve issues and mentor the staff.
Key Achievements:
• Became knowledgeable on resource management and delegating. This was my first experience at being responsible for others.
Accounts Payable Clerk Apr 1986 - Jan 1987
Recruited to pay the bills for the company. I was one of three getting the invoices approved, entered into the computer and run the cheques.
Petro Canada 1980 - 1986
North York, Ontario
Promoted to Customer Service Rep 1981 - 1986
Credit Collections
Preparation Balancing Clerk 1980 - 1981
Prepared and balanced credit card receipts
MONY Life Insurance 1978 - 1981
North York, Ontario
Promoted to Intermediate Accounting Clerk 1980 - 1981
Reconciled general ledger accounts
Assisted Accounting Supervisor
Junior Accounting Clerk 1978 - 1980
Reconciled Accounts Receivable
Volunteer
Chapter 21 Oct 2011 - Current
Day Program for Special Needs Adults. Volunteered every Friday
Key Achievements:
• Learned that I was comfortable with the special needs adults and enjoyed playing games with them, helping them to learn life skills such as cooking and cleaning up. Also learned some new card games like Skip-Bo.
Donald Cousens Public School Oct 2011 – June 2012
Read to grade 3 and 4 children that needed some extra help. Volunteered every Wednesday
Key Achievements:
• Read to each child individually and then asked them questions on comprehension. Watch them grow in their reading and understanding. Read during recess to any of the children that wish to stay in during recess.
North Toronto Cat Rescue Aug 2011 - Current
Privately funded Cat Rescue. Volunteered every Tuesday.
Key Achievements:
• I volunteered here because of my love of cats. I would clean the cat rooms but the perk was playing with the kittens and cats. Also helped to socialize feral cats.
Volunteering has been and continues to be very rewarding.
Education
Seneca College
North York, Ontario 1988
Programming Certificate
6 week training for Team Leader at Saville course included: 1998
Project Management
Telecommunication industry
Public Speaking
Creative Writing
Simulated Business case to present to a client.
Java Course at CGI 2004
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