Customer Service Manager
Resume:
Richard (Rick) Bowser
St Peters, MO 63376
*******@*******.***
www.richards-photo.com
GOAL: Seeking to use my experience and knowledge in industry
Executive Summary:
Photographer
Logistics Management
Inventory Management
Purchasing
Sales and Marketing
Customer service
Accomplishments:
Graduate of New York Photography Institute
Published Photographer
7 years experience as a studio and wedding photographer
16 years experience in sales and marking
10 years experience in planner/co-coordinator, procurement & inventory management
Employment:
JHL Enterprises Inc 50 executive Ave Edison, NJ 08837
Jan 2000 to 3.2.2012 Sales Account Manager
Sales of professional equipment and supplies
Executed daily operations of customer service issues
Provided customer services to organizations such as Aerospace, Automotive, Food Service equipment and more
Planned sales and service programs to promote new markets, improve competitive position and provide fast, efficient customer service
Designed and implemented company web site, marketing brochures, and providing product photography
Coordinated with potential customers to ascertain equipment, supplies and service requirements
Trained, managed and mentored office personnel and sales reps achieved significant improvements in their productivity
Advised customers on ways to achieve requirements and cost targets
Coordinated activities of personnel engaged in sales and service accounting, record keeping, receiving and shipping operations
Resolved customer complaints
Successfully helped build the company from $ 1 million in annual sales to $ 18 million in annual sales company
Richards Photo 14 Oak Park Dr. St Peters, MO 63376
Jan 2005 to present part time Photographer
Portraits/Children
Weddings
Aerial
Models/Actor head Shots
Dancers/Action
Events
Duke Manufacturing Inc 2305 N Broadway Rd St Louis MO 63147
Oct 1999 to Jan 2000 Director of Purchasing
Streamlined Material Purchasing to achieve cost reductions
Implemented lean IT purchasing reports
Seco Products Inc 5025 Old Hwy 100, Washington, MO 63376
August 1997 to Oct 1999 Director of Purchasing & Material Manager
Consolidated major purchases to improve price negotiations
Overview and directed purchasing personnel in procedures and methods
Reduced in-housing inventory
Implemented just in time inventory purchases
Managed logistics and negotiated contracts
Managed purchasing & warehouse personnel
Lehr Precision Inc 11230 Deerfield Rd Blueash, Ohio 45242
June 1988 to August 1997 Material Planner/Manager
Material Manager, created and maintained shop work order schedules
Coordinated material purchases with production requirements
Production Planner, managed and coordinated all production activity
Promoted to Planning Manager
JW Harris Company 4501 Quality Place Mason Ohio 45040
1982 to 1988 Tool Room Manager
Set Up tool room inventory system
Tool room supervisor, responsible for tool room accountability, inventory and procedures of tool room operations and maintenance of equipment
Education:
Kellogg Community College BattleCreek Michigan
1975
University of Cincinnati, Cincinnati Ohio
1992 & 1995
MTA (Southern Ohio College) Cincinnati Ohio
Certificate 1989
St Charles Community College St Peters, MO
Adult Evening Classes - Photoshop 2005
New York Institute of Photography New York
Certificate 2005
References: Available upon request
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