Customer Service Administrative Assistant

DANIELA MIELE

** ****** ****

North York, ON M*M 1C7

Telephone: 416-***-****

CAREER OBJECTIVE

To apply my excellent Administrative and Customer Service experience toward an Administrative Assistant Position with your establishment

SKILLS SUMMARY

10+ years of Customer Service experienceExtremely hard working and dependable individual with proven leadership qualitiesProductive in a fast pace, high pressure and time sensitive environmentExcellent oral and written communication skills and strong problem solving skillsObtained Office Administrative Executive Diploma (Accelerated)10+ years of experience assisting a team (both managerial and non-managerial)Proficient in Microsoft Office 2003 (Word, Excel, Access & PowerPoint)Typing speed of 65+ wpmPrevious Interview and Training experience

WORK EXPERIENCE

Administrative Assistant (Contract Position)

UFCW Local 1000A

Woodbridge, ON October 2011– June 2012

Prepared information kits and arrange to have the material sent to the appropriate individualFiled confidential paperwork in a timely fashionCross referenced membership applications to system database to ensure accuracyResponsible for all incoming/outgoing mail, faxes and memoRelieved the Receptionist for break(s) on a daily basisAssisted the Union Directors/Representatives with any miscellaneous administrative tasks as requested

Customer Service Representative

Toppits Foods Ltd.

Woodbridge, ON / Toronto, ON February 2010 – September 2011

Maintained the CEO’s daily calendarHandled, processed, and filed confidential informationEntered all Customer orders into the company databaseHandled, processed and filed all P.O.’s received by Customers, Buyers and SuppliersEnsured every Customer received their products in a timely fashionInvestigated any delays pertaining to the delivery of product to a Customer and resolved the problemOrganized all company events, including the yearly Christmas PartyMonitored Petty Cash and recorded all transactionsAssisted my team with the interview and training process

Administrative Assistant (1 Year Contract)

Hugo Boss Canada Inc.

Woodbridge, ON / Toronto, ON January 2009 – January 2010

Produced monthly expense reports to determine if all transactions were accounted forMonitored Petty Cash and record all transactionsNoted employee personal, sick and vacation days into company databasePrepped boardroom(s) for all meetings/events; coordinated catering and visual equipment if neededOrganized transportation for clients or managerial staffBooked hotel accommodations for out of Town clients or guestsAssigned and recorded purchase orders Prepared outgoing mail and courier packagesAssisted the Accounts Payable department in cross-referencing payments made to vendorsRan a multi-line switchboard and directed all calls to the proper departmentGreeted all guests in a professional manner and informed the appropriate person of their arrivalManaged the President’s schedule during the absence of his AssistantAided the Accounts Receivable department by preparing the daily deposit when neededComposed and proofread letters, emails and memos upon requestMaintained an up-to-date, accurate and efficient employee and client database Ordered all necessary office supplies and distributed the supplies to the proper individualAssisted the Sales Team for Selling Season and other key events by preparing necessary material

Switchboard Operator (Part-Time)

The Hudson Bay Company

North York, ON May 2008 – June 2009

Handled, processed and filed confidential informationActed as the main contact between managers and associatesProvided an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyaltyManaged a multi-line switchboard and directed all calls to the proper departmentAssisted with the training process for the position of switchboard operator and customer service representative

Administrative Assistant

McNulty & Associates Investigations Ltd.

Woodbridge, ON October 2003 – November 2008

Responded to, filtered and distributed incoming calls, mail, e-mails and faxesAssisted the Accounts Receivable department in obtaining overdue accountsComposed and proofread official documents and reportsReplenished office supplies as neededMaintained an up-to-date, accurate and efficient client databaseAided in expanding the fleet of Private Investigators: i.e. Interview and TrainingResponsible for planning all company events: i.e. Birthdays, Anniversaries and yearly Christmas Party

EDUCATION

Office Administration –Executive Diploma Program (Accelerated)

Seneca College of Applied Arts and Technology

Scarborough, ON January 2007 – June 2008

Successfully completed in-class simulations, reinforcing time management and communication skillsGained strong knowledge of overall business correspondence, including letters, memos and reportsMastered fundamental accounting and bookkeeping skills

REFERENCES

Available upon request

Contact this candidate