Customer Service Manager
Resume:
Callista St. Michel
Carthage, NY 13619
***********@*******.***
EDUCATION North Dakota State University Fargo, ND
Liberal Arts Sept 2000 - May 2002
EXPERIENCE
Watertown Dental Health Group Watertown, NY Receptionist July 2009-July 2012
Trained new employees on Patterson Dental software, dental procedures and billing codes Enhanced organizational skills by developing daily and weekly itineraries for doctors Coordinated and oversaw oral surgery scheduling Developed analytical thinking skills by monitoring and assisting with payor denials, patient complaints, and re-filing claims for payment
Fort Noks Bar of Gold Fargo, ND
Bar Manager Oct 2005-June 2008
Prepared weekly ordering and inventory worksheets Responsible for hiring, firing and training employeesPrepared weekly schedules, daily billing statements and entered monthly inventories Trained employees on the importance of responsible serving of alcohol, add-on food sales, and customer service
Holiday Inn/Spirits Lounge Fargo, ND
Cocktail Server May 2002-May 2007
Enhanced time management and multitasking skills by waiting on many people with different needs at one timeExercised team work skills on a daily basis by working together with many different departments of the hotel to give customers the best experience possible
Other Skills
• Answering phones
• Ten Key
• Filing
• Proficient in Microsoft Word
• Faxing
• CPR Certification
• Copying
• First Aid Certification
References available upon request
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