Customer Service Manager

Kathy Orosz * Gilroy Dr, Toronto, Ontario M*P *Z*

********@*******.*** Ms.Orosz 647-***-****

Administrative,Accounts Payable,Receivables

Summary

Administrator with over 16 years of professional experience. Skilled in all aspects of office administration, organization of filing systems, use of electronic office equipment, handling multi-line phone systems, reception, data entry, coordinating with staff, scheduling appointments, banking, accounts receivable, payables and signing officer, payroll. Communication skills demonstrated through verbal and writing abilities, client relations, marketing expertise, customer service skills, training new employees, and the ability to produce in-depth reports and correspondence.

Experience Highlights

Rose Paper Inc, Toronto 1996 to 2012

Office Manager

Easily establish rapport with people of all ages, cultures, and beliefs. Developed effective internal controls and always operated within budget. Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations. Helped prioritize work schedules and delegated assignments. Effective in stressful situations. Dealt tactfully and effectively with difficult customers. Assisted in establishing a successful structure for a growing company. Converted manual systems to computerized systems. Ability to assess organizational needs and implement administrative procedures. Compiled reports and records. Computer literate. Proficient in Simply Accounting. Excellent mediator, arbitrator, and facilitator. Experienced manager with excellent team abilities. Evaluated programs in marketing, productivity, and customer support. Made recommendations to company executives. Established goals and objectives, developed policies and procedures, recruited and trained staff, and initiated and enhanced systems. Established efficient office procedures, record-keeping, and invoicing systems. Effective written and verbal abilities. Closely coordinated with all departments to ensure smooth operation. Aided in the organization of opening new office in Montreal. Highly regarded by all employees for friendliness, hard work and the ability to learn new procedures very quickly. Ability to communicate effectively with customers, management, and staff. Highly organized with attention to detail and ability to service several transactions simultaneously. Interfaced with various internal vice presidents, external vendors, advertising agencies, and media. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies. Provided senior management with monthly and year-to-date comparisons of business results and financial forecasting information.

Consulted with CPAs on behalf of business presenting all financial materials to prepare for end-of-year taxes

Contacted patrons whose checks were returned and followed established procedures to make payment arrangements

Coded checks, monthly journal entries, bank reconciliations and financial statements

Collected past due balances on account

Calculated, prepared and distributed all payroll checks and affiliated tax returns

Created numerous tables, queries, forms and reports, documented new procedures, and trained staff

Advised customers of suspended account status, requested dates for payment on delinquent accounts and updated customer information

Acted as key contact for major customers, vendors and professional consultants

Adept in financial analysis, marketing, sales, communications, accounting, auditing, banking operations, procedures, administration, problem solving, taxation, financial planning, and time-management

Analyzed purchase orders for payment

Administered various accounting functions, including billing, payroll, accounts receivable, bank reconciliation, job costing, contracts, lien releases, customer service and financial statements

Accurately processed and invoiced orders to customers

Assisted with the collection of bad debts

Researched and resolved vendor problems

Resolved dissatisfied customer complaints

Reconciled accounts and made necessary journal entries

Processed deposits, cashed checks, and balanced cash drawer

Prepared weekly payroll, made daily bank transfers, and reported the company's cash flow status

Processed accounts payable, maintained aging files, posted daily accounts payable and receivable

Reconciled all company bank accounts

Prepared monthly sales tax reports for small businesses

Ensured clients were served in a highly professional and courteous manner

Entered purchase orders and matched packing slips with purchase orders to be forwarded for payment processing

Entered invoices, coded and generated checks

Education

St. Partricks Secondary High School, Toronto, Ontario 1994

H.S. Diploma

Training

Simply Accounting Seminars, Simply Accounting Workshop, Toronto, 1998 to 2010

References

Available upon request

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