Sales Insurance
Resume:
Melissa Whitehead
Insurance Sales Producer
************@*********.**
Newmarket ON L3Y 8H8
Goal Build and grow a book of personal lines and commercial lines insurance
Sales Strengths
Relentless value and relationship-oriented salespersonBuild strong and enduring relationships with customersHave a large following of customers through my 20 years in The Insurance Industry.
Additional Business Assets
A strong customer focus with a total commitment to delivering 100% customer satisfaction.Able to lead, motivate and train others.Excellent interpersonal and communication skills. Strong conflict resolution skillsAbility to break down complex problems into easily understood concepts. Can think outside the box.Effective at organizing multiple projects without losing focusAble to meet deadlines within allocated time framesProven ability to think on her feet and solve problemsPerforms well in situations that require decisive actionEnergetic and self-directed. A quick learner and hands-on individual.Easily adapts to change and learns new concepts quicklyStrong cost control and profit oriented skills.Diligent and professional attitude towards her work.
Professional Experience
Bevan Insurance Brokers 2011 –2012
*Commercial Line Broker for exclusive GASS Program (Service Station Niche Program)
*Sold renewals
*Service all customers’ accounts
*Underwriting the GASS products
CDSPI 2009 –2010
*Cross-sold and promoted other lines of business (Life, Commercial, Disability)
*Handled complaint calls and took appropriate action to resolve them.
*Provided customer service to the elite clientele (Dentist only)
O’Connor Paper, Brampton, On 2007- 2008
Sales Office Administrator
*Managed and administrated Sales office for a Paper Converting Company
*Documented daily sales and send report to President of company
*Charted daily activities on Excel spreadsheet and WORD
*Tracked receivables from existing customers
*Made daily deposit and send records to President
*Dispatched truck scheduling and acted as a liason between distributing company, receiving company, and sales agents
SMITH WILLAIMS AND BATEMAN, Newmarket, ON 2006- 2007
Insurance Broker
*Provided new sales to brokerage
*Sold personal lines auto and home insurance
*Cross-sold and promoted other lines of business (Life, Commercial, Disability)
*Handled complaint calls and took appropriate action to resolve them.
LANT INSURANCE BROKERS, Stouffville, ON 2004-2006
Insurance Broker
*Filled in at reception, filed and helped other Brokers when necessary
*Provided sales and service to classic and antique vehicles
*Took on many special projects during the slower months to improve production during busier times
CAA INSURANCE, Thornhill, ON
Insurance Sales Agent 1997-2003
*Sold personal lines auto and home insurance
*Exceeded monthly sales targets by 115% consecutively for 2 years.
*Exceeded Quality and Assurance score consecutively for past 2 years
*Volunteered and participated in multiple focus groups to help test, improve and implement
procedural changes when necessary.
Temporary Team Leader (Replacing Maternity Leave) 1999-2000
*Responsible to motivate and counsel Sales Agents and Services Agents
*Set-up sales contests within departmental budget as set out by management
*Monitored Agents calls for quality control
*Handled complaint calls and took appropriate action to resolve them.
*Liaison between sales department and Director of Insurance
*Managed department by ensuring current policies and procedures were followed
*Implemented new procedures as required
THE CO-OPERATORS, Toronto, ON 1990-1997
Insurance Sales Agent’s Account Manager
*Provided administrative and secretarial support for sales agents for Life Insurance policies
*Acted as liaison between client and Agent and at times between Agent and underwriter
*Worked in support of Agents book of business
*Handled inquiries on home insurance policies and performed necessary changes
*Counsel policyholders concerning new and existing automobile policies
*Underwrote new automobile policies and handled all changes to policy
Switchboard Operator/Receptionist [promoted in 1991]
*Handled cash and made daily deposits
*Answered customer inquiries
*Answered and forwarded incoming calls to appropriate departments
*Assigned new business leads to agents’
Education
*Obtained RIBO License – 2004
*Obtained Other Than Life License (OTL) - 1990
*Seneca College
*St Lawrence College
References available upon request
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