Customer Service Manager

**** – ** Pleasant Blvd Toronto, ON M*T *K* 647-***-**** *.******@*****.***

Highly organized, detail-oriented professional with a valuable blend of leadership, analytical abilities, and resourcefulness to produce solid bottom-line results. Inquisitive, motivated, imaginative, and resourceful self-directed/self-starter. Excellent communication skills; written/oral and collaboration. Cultivated a reputation for taking ownership and displaying initiative in many business settings. Consummate multi-tasker; highly skilled planning, organizing, and managing concurrent projects with competing resources and priorities. Highly effective time manager with excellent organizational and follow-through abilities.Ability to interact with individuals at all levels, within a group and individually.Technically proficient with MS Office applications, Simply Accounting, QuickBooks, Profile, Quicken, custom CRM softwares, Maximizer, Adobe applications, web design & Social Media tools.

EDUCATION / TRAINING

University of Ottawa, Ottawa, ON

Bachelor of Commerce, 2002 - 2006

Accounting Technician 05/2011 – 10/2012Canadian Family Futures Calgary, ABFull-cycle accounting (AP, AR, payroll setup and calculations, payroll & GST remittances, reconciliations, and adjustments.) and report preparation (month end, quarterly, year end, and consolidated.) for various types of high net-worth legal entities ranging from personal to corporations.Weekly and monthly investment, cash flow and budget tracking and custom report preparation.Preparation of year-end working papers and support for individual, corporate, trust, and partnership tax returns.Perform client administrative functions; correspondence, banking, bill payments, filing, and maintenance of legal document library.Coordinating special projects and engaging professional advisors as needed.Coordination of family meetings by preparing agendas, information packages, attending meetings and taking minutes for distribution.General administrative, HR, and IT help around the office as required.

Customer Service – Retentions Representative 09/2009 – 01/2011Shaw Direct Calgary, ABProvided professional and knowledgeable service while delivering an exceptional customer experience.Generated revenue by achieving monthly sales targets and realizing opportunities for additional sales with new and existing customers.Worked as a team player to ensure departmental and individual goals are met on a daily basis.

Office Manager 10/2007 – 05/2009Fifth Avenue Club Calgary, ABProcessed and monitored monthly accounts payable and receivables.Prepared accurate monthly financial statements, budget, and other reports as requested.Created a collections process to ensure overdue accounts are followed up and kept at a minimum.Prepared bi-weekly payroll for administrative assistants as well as contracted employees.Oversaw bank deposits and reconciliations.Reduced operating costs by monitoring company spending, restructuring processes, and updating suppliers. Contributed to the creation of numerous marketing campaigns and events, including the development of a company information booklet. Organized and coordinated a 5K/10K race as a fundraising event.Managed the company database, website and administrative staff, created marketing documents, and computer-based administrative processes. Spearheaded development of the company website, and increased the company's online presence. Increased company awareness throughout the community utilizing various online and social media websites.

Account Representative 10/2006 – 09/2007Bank of America-MBNA Ottawa, ONReviewed and analyzed client accounts and created recommendations for optimal account management.Took initiative to follow up on delinquent and past-due accounts, and created solid payment arrangements while maintaining client relations.Exceeded personal targets by performing risk analysis and keeping a close attention to details.Assisted coworkers in meeting both team and department goals.

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