Customer Service Manager

Michael Andrews

*** ********* ***** **

Aberdeen, NC 28315

Cellular 910-***-****

*************@****.***

Objective

I would like to apply my skills with merchandising and my artistic background into one vocation. I'm detail and task oriented, plus have experience both in retail and artistic media.

Qualification Highlights

Headed the Safety Committee at BRS Aerospace, implementing initiatives like fire safety protocols as well as an emergency system for inclement weather.

Functioned as a Line Manager for the release of last Harry Potter book while working as a bookseller at Barnes & Noble, (helping to bring order to chaos).

Participated in varios local art shows while attending UNCW

Have worked conventions for an independent art studio (ironclownstudios).

Independently sell own artwork.

Experience

Ballistic Recovery Systems, Pinebluff, NC

Packer, 2011 - 2012

Certified low velocity Parachute Packer, making sure that all regulations and guidelines were followed in the packing of DOD parachutes. Physically folding and applying ties to parachute in order to ensure proper deployment.

My team (of three individuals) was so proficient; a video of our technique was taken and sent to other plants as a visual demonstration of efficientcy

My intrapersonal skills with the production staff, helped to procure me a spot as the Chairman of the Safety committee.

Barnes & Noble Booksellers, Fayetteville, NC

Customer Service/ Receiving Associate/Newsstand Lead, 2007 - 2011

Address customer issues, first as a bookseller then as the Newsstand Lead. Handling Company derived planograms for Newsstand merchandise, having direct contact with newspaper vendors, and setting up promotional materials for magazine distributers. In Receiving, unloading and sorting merchandise, sending back any damaged or unwanted items, primary shipper (shipped all the customer and institutional orders).

Helped to maintain good positive sales numbers in the newsstand area by responding to customer requests and maintaining a well organized area. On the Receiving end, helped to reduce shrink by being meticulous with what went in or out of the store’s inventory system.

Khols Department Store, Wilmington, NC

EMR Associate, 2006 - 2006

Read planograms and merchandise shelves accordingly.

Steinmart, Fayetteville, NC

Receiving Associate, 2002 - 2004

Unload trucks, keep track of inventory, and function as the stores house cleaning service.

Received employee of the month nods twice.

Education

B.A., Studio Art, 2006

University of North Carolina at Wilmington, Wilmington, NC

Maintained a 3.75 grade point average and graduated Magna Cum Lade. Chose art because showed natural ability. Mixed in humanistic courses to study the psychology of people as it applied to art.

Skills

Good communication skills; able to relay ideas clearly and concisely, adept at heading meetings.

Design; understanding of basic elements of design, firsthand knowledge and application of color theory.

Familiar and adept with a variety of artistic media, including acrylic painting, sculpting, drawing, inking

Functional computer skills.

Contact this candidate