Customer Service Manager

DeShaun Ingersoll

*** ***** ** **, ********, GA *1907

706-***-**** • ******@*****.***

Profile

Deadline oriented with the ability to comprehend and adhere to new procedures and handle multiple task with concentration and accuracy. A skilled worker possessing profound problem solving, time management and organizational skills. Detail oriented with excellent interpersonal and customer service skills. Excellent interpersonal and communication skills with the capacity to handle projects. Proficient in the use of basic office equipment and software. Ability to follow all written and oral directions with great skill and percision. Excellent with patient care in hospital setting, and patient scheduling.

Employment

July 2011- May 2011 P & J Search Group Columbus, GA

Technical Recruiter (Contract)

Developed and maintained recruiting sources to ensure consistent applicant flow. Received and processes phone calls from applicants and employees. Conducted job interviews, administers and scores test, evaluates applicant skills, abilities and availability. Verifies professional/personal references and employment history through written and verbal communication with all available reference sources verify degrees, certifications and qualifications. Determined applicant suitability, completed employment process by reviewing applicant documents for completion and accuracy, conducts orientations with employees regarding policies, procedures, compensation, benefits and the relationship between employee/employer. Determined employee compatibility and availability and assigns to clients, conducts drug screen and background checks as required. Assigns employees to clients, advising them of client’s location, the person to whom they will report, working conditions, essential job functions, work schedule, pay rate, dress code and other pertinent information.

September-November 2011 New Horizons CSB Columbus, GA

Shelter Plus Care/Community Support Individual (Contract)

Assisted consumers who suffered from mental illnesses and substance abuse. Maintained written clinical reports regarding consumer’s daily activities and developmental progress with information obtained from sessions and filled reports and consumers information in systematic order. Prepared instructional sessions to aid in consumer’s recovery. Provided in-home services to all consumers which included; counseling support, and life and independent living skills training. Educated consumers on relapse prevention, and linked to community resources that would assist in maintain their sobriety. Referred consumers to other inpatient programs and connected them with other community services to further assist them in daily living. Participated in the organization and revision of appropriate policies and procedures.

January 2011 -May 2011 Jimmy Jazz Columbus, GA

Assistant Manager

Acted as Store Manager in the Manager’s absence, conducted inventory in back warehouse, and filled in-store orders. Count and receive shipment to verify vendor information and correct quantity from supplier companies. Check and count inventory in store with handheld device against data in system. Provided excellent customer service and resolved issues involving customer relations. Type memos and correspondence to district and regional managers. Train, develop and counsel employees. Participated in the process of recruitment, interviewing, hiring, and termination according to company policies. Ensure compliance with government labor regulations.

March 2010 VIDA Costa Rica

Volunteer

Assisted with patient interviews along with a through patient history as well as patient vital signs. Performed basic physical exams, and assessments. Provided vaccines to children (injected and oral). Assisted with pre-natal wellness check-ups on expectant mothers. Performed public health screenings and community education discussions to help promote public awareness. Helped manage pharmacy as well as the medical record area during mobile clinics.

September 2005-January 2008 AFLAC Columbus, GA

Claims Specialist I

Established and maintained good relationships with colleagues, and policyholders. Specialized in reviewing patient medical information and applying standard codes for insurance billing purposes. Responsible for accurate and timely data entry of medical accident claims and other documents. Responsible for reading and interpreting HCFA-1500 and UB92 forms by using the knowledge of medical terminology. Followed HIPAA guidelines at all times by using proper authorization forms.

June 2001-Sept 2005 Mustard Seed Christian Book Store, Columbus, GA

Cashier/Store Associate/Store Manager

Accomplished price changes for promotional merchandise; completed counts on merchandise/ price change vouchers; assisted in arranging space on sales floor for merchandise; operated a cash register and other related sales equipment. Assisted customers showroom merchandise. Maintained customer records, and resolved issues between customers and employees. Process orders, provide administrative support to store owner.

Education and certificates

2011 GA Department of Behavioral Health & Developmental Disabilities

Paraprofessional Certificates

2011 First-Aid and CPR Certified

2008-2011 Columbus State University Columbus, GA

Psychology/Biology Graduated May 9, 2011 Bachelors of Science

Volunteer Work and Affilations

Vice President, Student Ambassadors –Guided new students through college and organize school functions. Recruit potential high school students.

Damascus Way Volunteer- Counseled battered and drug abused women, and assisted women to find jobs. Assisted with linkage to community resources.

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