Customer Service Sales
Resume:
BILLY MAKANI
Toronto, M*V 3A6
abpz0i@r.postjobfree.com
Highlight Qualifications
Business Administration Marketing Diploma 2012Professional sales certificate, Canadian Professional Sales Association Member of Marketing Research and Intelligence AssociationFluent in Social media such as Facebook, Blog marketing, TwitterRich background in understanding consumers, how to segment them, identifying needs and what makes them buySupervised up to fifteen staff members including work scheduling, training, coaching, supporting and ensuring company guidelines are followed and metExcellent written and verbal communication skills, fluent in French and English Great ability to make good decisions Remarkable ability to give attention to detailExceptional ability to communicate effectively at all levelsUncommon familiarity with the technical language of the brewing industry
WORK HISTORY:
Owner, Blygroup Toronto Jan 2011 to Aug 2012
Own and manage business, which provides cars, trucks and used tires.
Handle all aspects of business, including customer service, sales, purchasing, accounting and employee hiring and training
Discuss customers’ needs and advise them on the most suitable vehicle.Highlight additional products to customers, such as accessories or after sales serviceTurned customer feedback into requirements to open the first modern car dealership in Kinshasa. Identified market need for used tires, cars and trucks in the city of Kinshasa
Homescan Specialist, Nielsen Canada, Markham Nov2009-Aug2011
Educate members and clients on how to use the HomescanRecorded and transferred data entries to the appropriate department
Marketing Consultant (Contract) YMCA Toronto Sep 2010 to Dec 2010
Collected valuable data about competitors’ strengths, weaknesses, products distribution, prices or strategies Worked closely with the YMCA academy in developing a Marketing plan to meet the market needs and to be executed on time and on budgetCoordinated with wed team to develop a new websiteDeveloped financial models including forecasting, margin analysis and pricing policyConducted primary research, analyzed secondary research to develop effective strategy and direction
Marketing Consultant (Contract) Centre d’Intervention Jeunesse-CIJ Sep 2010 to Dec 2010
Developed an effective marketing strategies and programs that ensure a competitive edgeConducted independent research to determines the effectiveness of the non-for-profit organization to operate in CanadaIncorporated findings into comprehensive marketing research reportsDefined each donors identity and brand message
Marketing Consultant (Contract) French Coffee Lounge Toronto Jan 2010 to April 2010
Planned a consulting project to implement a French coffee lounge in downtown TorontoConducted operational and financial analysis for the lounge Performed diagnostic evaluation of management and prepared detailed findings and implemented recommendations
Team Leader -Call center at Porter Airlines Toronto, Feb 2008-Oct 2008
Managed a team of fifteen staff membersTrained, coached, motivated, evaluated and retained qualified staffBuild a team that effectively support client programs, products and servicesDeveloped a superior customer service level to satisfy customers
Account Coordinator at International Financial Data Services, May 06-Feb 2008
Responded to incoming customers/brokers inquiries about accounts, products and servicesProvided regular follow up to customers/brokers regarding open investigationsShared opportunities for service improvements where applicable with management
Educational Accreditations
Business Marketing Diploma at George Brown College, Toronto 2012
Professional Sales Certificates Canadian Professional Sales Association CPSA
Member of Marketing Research and Intelligence Association MRIA
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