Customer Service Sales

Anh T Barnwell E-mail: ***********@*****.***

** ****** *** ****: (609) - 350-5763

Allenhurst, Georgia 31301 Work: (609) - 350-5762

United States

Work Experience

Jenny Craig (01/18/2012-03/19/2012)

Consultant/Customer Service Coordinator

Savannah, GA

Supervisor: Elise Trujillo 912-***-****; Contact: Yes

Responsible and accountable for customer service within the Centre. Responsible for client retention and success of client on the program. Responsible for seeking self-development through training to expand knowledge of program. Effectively use consulting skills, sales and phone skills to maximize Centre revenue. Responsible for consistently meeting Performance Expectations including work schedules. Responsible for creating and supporting a positive, harassment-free working environment by understanding and upholding Operations and Human Resources polices, demonstrating the Company’s values and being a role model for the Company Brand. Responsible for complying with all policies and procedures outlined in the Operations Manual the Jenny Craig Safety Policy/ Safety Manual and all Human Resources policies. Operated an electronic cash register/scanner; received payments (cash, checks, and credit cards). Opened and closed cash registers. Managed daily cash balance. Maintained accountability of cash drawer. Provided information and instruction to customer on availability of items. As needed, handle all aspects of clients inquires and concerns, used analytical skills to resolves issues in accordance with company's guidelines. Ensured that returns and adjustments were processed accurately. Effectively communicated stocks, merchandise needs and best sellers to management and clients. Informed and advised senior management about issues to increase sell and improve store operations. Communicated with store manager and sales staff to ensure smooth daily operations. Assisted in the preparation and coordination of special promotional events and sales activities. Conducted inventories to maintain an accurate and concise cycle/stock counts.

Army Community Service (04/14/2011-08/10/2011)

Solider Service Center Information\Referral Assistant (Volunteer)

Fort Stewart, GA

Supervisor: Vickie Wiginton 912-***-****; Contact: Yes

Duties: Performs a wide variety of general office administrative functions, information/records management, and automation support functions. Performs receptionist duties in support of the programs provided for employees, using knowledge of various clinic procedures, policies, services, and skill in operating electronic typewriter, word processor, etc. Serves as Administrative Assistant providing a variety of administrative support services essential to operation of a productive and efficient organization. Utilizes knowledge of electronic office automation systems and software as well as the skills of a fully proficient typist. Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives. Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits and refers them to the proper person or furnishes information requested. Maintains and classifies a variety of files involving many subjects. Updates manuals by removing and/or filing policies, directives, and memoranda. Obtains, compiles, and summarizes statistical data in accordance with specific instructions or standard procedures. Operates such related electronic equipment as printers, facsimile machine, copiers, and modem. Types various forms, correspondence, and reports, using a variety of word processing, spreadsheets, database management, utilities, and communications.

Personnel Transition Assistant Center (05/18/2008-02/25/2011)

Human Resource Assistant Schweinfurt, Germany

Supervisor: Mr. Victor Roman 097**-**-****; Contact: Yes

Duties:

As a Human Resources Personnel Analyzes documentation for Legal Name changes, Married Army Couples Program and FLIP pay actions. Evaluate all documents to ensure all requirements are met for EROD and Command Sponsorship cases. Provide assistance and support services for military personnel to obtain data needed to complete files. Establishes and maintains military personnel files and forms required to process actions. Conducts inspections and quality assurance of personnel records and files, ensuring they are maintained according to established procedures and regulations. Obtaining C-10 and By-Name List monthly through EDAS and distributed them through the appropriate channels. Receives and reviews promotion board proceeding memos and promotion packets. Assists and advises soldiers on preparing and completing necessary documents for promotion consideration. Compute scores monthly to support the initial selection process and adjust scores when authorized. Reviews personnel actions for accuracy, completeness and ensures all actions are within compliance with the Department of Army s regulations and policies. Ensures all actions are coordinated and forwarded through the appropriate channels. Monitors status to ensure timely actions are updated in eMILPO. Conduct initial screen of EDAS cycle by completing DA Form 5118, parts I and II. Determine if Soldier meets assignment instruction requirements. Perform a variety of clerical and administrative duties in support of the Solider Members and their families. Use eMILPO Reassignment Checklist and built-in eMILPO workflow tasks and notices to monitor the flow of a Soldier through the reassignment process. Complete checklist and file in each Soldiers reassignment file. Pull officer RFO s as posted by the career branches from TOPMIS on a daily basis, either by bulk installation pull or by individual SSN search for a particular individual. Conduct reassignment briefing within 15 calendar days of RFO date. Maintains a variety of office files.

As a Passport and ID Cards clerk Protects the privacy and confidentiality of data on the RAPIDS terminal screen. The Privacy Act statement must be displayed at each workstation. The individual card recipient must be referred to read the statement with automated DD Form 1172, DD Form 1172-2, and DD Form 2842. Verifies the identity of card recipients as required by AFI 36-3026(I) before entering applicant data in RAPIDS. Views and scans documents that establish benefit or ID card eligibility before entering data into DEERS or issuance of ID cards. Work involves use of automated programs/processes to include word processing, spreadsheets, and/or data entry and retrieval. Enters DoD Sponsor and family member information. Issues DoD ID cards to military members, their members, and other entitled persons with a DoD association. Suspends an individual's commissary, exchange, or MWR privileges as necessary. Uses the RAPIDS workstation to issue the CAC and PKI certificates. In process and Reintegrate Soldiers from downrange and new to the post. Updates DEERS as necessary to reflect any change in the personnel category of the CAC recipient. Prints and reviews all information on the audit trail reports. Evaluates the audit trail report to monitor for fraud, waste and abuse. Reviews evidence of citizenship such as birth certificate, provided by applicants in order to determine whether the documentation is adequate to support the passport application. If evidence is not available or adequate, advises applicant of other means of securing the documentation. Resolves various discrepancies. Assembles application packet, secures necessary signatures, and processes packet directly to the State Department. Assures correct grammar, punctuation, capitalization, spelling and conformance to style and format. Compiles statistical data for use in a number of reports and gathers specific data for use by the professional staff. Sets up and maintains logs and suspense showing the status of actions, reports and/or correspondence. Ensures that files include all required documents are signed properly. Processing applications for official passports, renewing expired passports, securing visas, determining requirements for and publishing blanket travel orders, estimating travel costs and assigning fund citations, maintaining and updating publications, typing, and establishing, maintaining, and disposing of files.

Express Clothing Store (10/15/2007 to 12/21/2007) Sales Associate

Roanoke, Virginia

Supervisor: Jaime 540-***-****; Contact: Yes

Duties: As a Sales Associate operated an electronic cash register/scanner; received payments (cash, checks, and credit cards).Opened and closed cash registers. Managed daily cash balance. Maintained accountability of cash drawer. Assisted customers in selected the right clothing selection and size. Provided information and instruction to customer on availability of items. As needed, handle all aspects of customer inquiries and concerns, used analytical skills to resolves issues in accordance with company's guidelines. Ensured that returns and adjustments were processed accurately. Effectively communicated stocks, merchandise needs and best sellers to management and customers. Informed and advised senior management about issues to increase sell and improve store operations. Communicated with store manager and sales staff to ensure smooth daily operations. Provided support in the planning, designing, and the implementation of strategies to ensure sales goals were consistently achieved and maintained. Assisted in the preparation and coordination of special promotional events and sales activities. Planned the layout of the sales floor considering turnover, size, weight, and related factors pertaining to items sold. Selected products, merchandises and accessories to be displayed and sold. Dressed and displayed mannequins. Recorded merchandise prices in proper accounting system. Performed tasks such as pricing and stocking merchandise. Conducted inventories to maintain an accurate and concise cycle/stock counts.

Office of Residence Life (01/15/2005 to 05/06/2007) Resident Advisor

Roanoke College

Salem, Virginia

Supervisor: Kiah Campbell 540-***-****; Contact: Yes

Duties: As a Resident Advisor monitored residents during weekday and weekend visitation hours to ensure that maintenance or facilities-related issues were addressed and institutional policies were being observed. Ensured safety of residents through enforcing campus policies and regulations. Ensured the residence hall was an environment supportive of the educational pursuits, academic progress and success of students. As required, planned and facilitated events/programs) such as community service projects, social events, educational programs, and life skill classes for the residents in order to enhance the living community within the residential hall. Assisted in the planning, coordinating, and executing of events, briefings, workshops, orientation and programs to build community between residents, help residents develop academic skills, hone leadership skills, or simply encouraged personal growth and understanding in a particular area. Performed a wide variety of clerical and administrative duties. Promoted the intellectual life of the residence; created opportunities for students to explore and clarify their interests, values and attitudes. Encouraged an inclusive and reflective environment in which differences of background and belief were explored. Served as mediator for resident conflicts and housing issues. Responded to medical emergencies and as needed to violent confrontations between students. Provided personal and academic counseling and referral. Offered support for students encountering issues such as roommate conflicts, depression, and alcohol or drug abuse on a day-to-day basis. Assumed a supporting leadership role, serving as a role model for responsible behavior and personal integrity; exercise good judgment. Developed strong facilitation, effective communication and other leadership skills by participating in leadership training. Assisted with the planning and coordinating of mandated training and resident life meetings. Worked closely with, supported and advised other leaders in the house--such as house managers or house government representatives.

Office of Multicultural Affairs (08/28/2005 to 09/11/2007) Student Assistant

Roanoke College

Salem, Virginia

Supervisor- Deneen Evans 540-***-****; Contact: Yes

Duties: As a Student Assistant for the Office of Multicultural Affairs greeted students and visitors entering the office, determined nature and purpose of visit, and directed student or visitor to specific destination, or answered questions and provided information. Communicated with college community regarding events and announcements from the Office of Multicultural Affairs. Provided information regarding multicultural tours, classes, workshops, and other programs. Advertised and prepared flyers and brochures for public speaking and special events. Answered telephone to provide information, or forward call. Transmitted information or documents to students or others, using computer, mail, or facsimile. Recorded, compiled, entered, and retrieved information, by hand or using computer. Collected, selected, organized, and provided written information. Collected and distributed messages for staff members of the office. Performed general office clerical duties in accordance with college regulations. Prepared and typed memos, correspondence, reports and other documents from draft into final form for signature. Enrolled students to participate in programs, prepared lists, and notified students of acceptance in programs, and arranged and scheduled space and equipment for students. Organized Multicultural Freshman Experience BonD (Building on Diversity). Filed and maintained records. Heard and resolved complaints from students and public. Conducted tours or delivered talks describing multicultural events at museum or historic site. Coordinated New York City Spring Break Tour for Roanoke College students.

Education

Roanoke College

Salem, VA

Degree: Bachelor of Business Administration (December 2007)

Concentration: Global Business, GPA: 2.90

Additional Information

Certificate of Appreciation and Certificate for Substitute Teacher.

Leadership Position:

Historian/Webmaster Alpha Kappa Psi, Business Fraternity (2005)

Secretary Black Student Alliance (2006)

Treasurer Asian Student Alliance (2005)

Secretary Gospel Choir (2006)

Mentor Early Transition Program - Roanoke (2005)

Mentor Upward Bound Roanoke (2005)

Mentor Big Brothers Big Sisters of Roanoke (2005)

Summary of Knowledge, Skills, Abilities:

1. Customer Service: Possesses experience and knowledge of principles and processes for providing customer services including needs assessment techniques, quality service standards, and customer satisfaction evaluation techniques.

2. Business Administration: Possesses experience and knowledge of business management principles involved in strategic planning, resource allocation including the coordination of resources and people; how to motivate, develop, supervise, train and lead people; how to monitor/assess performance of other individuals and the organization to make improvements or take corrective action.

3. Accounting and Budgeting: Possesses experience and knowledge of accounting and budgeting principles and practices, the analysis and reporting of financial data such as quarterly reports and financial statements. Development of managerial decision-making skills is stressed through the coverage of the following topics: cost behavior, job-order and activity-based product costing, cost-volume-profit analysis, profit planning and budgeting, standard costs and variance analysis, segment reporting and transfer pricing, relevant costs, capital budgeting, and the statement of cash flows.

4. Office Management: Possesses experience and knowledge of office management procedures and systems including the use of Microsoft Window Office Systems (Word, Excel, PowerPoint, Access, Publisher and Outlook). Skill in operating an electric typewriter, word processor, microcomputer, or computer terminal using a standard keyboard with additional function keys to produce work accurately and efficiently. Typing: 58 WPM

5. Time and Information Management: Possesses the experience and skills in how to managing one's own time and the time of others and how to find information and identifying essential information. Know how to skillfully operate in a fast paced environment; including how to manage multiple tasks. Understanding the computer hardware, the internet, application software, system software, networking and security, and mobile computing. The use of flowcharting, logic analysis, techniques of structured design, and a hands=on tool for implementing programming techniques.

6. Oral and Written Comprehension and Expression: Possesses the ability to listen, read, and understand information and ideas presented through spoken words and written sentences and the skills on how to express and share information effectively and how to actively listen to what other people are saying and to ask questions as appropriate. Knowledge of grammar, spelling, capitalization, punctuation and terminology commonly used in an office setting to prepare material correctly from handwritten drafts.

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