Sales Manager
Resume:
IVAN TORUNO
Maple, Ontario, L*A 3A2
Email: *******@******.***
SUMMARY OF QUALIFICATIONS
Dynamic Professional with strong experience in Sales, Marketing, Project Management and Business Development. Integrate quickly into complex situations and environments while delivering exceptional service and managing customer satisfaction. Recognized for acomplish strong revenue growth in highly competitive business markets. Proven closing skills, key account management and ability to recognize and capitalize on opportunities.
Trilingual (English, French and Spanish). - Exceptional Time Management.Relationship Management. - Creative Problem Solver.Customer Relationship Builder. - Organizational Skills.Leadership and Mentoring. - Top Achiever.
EMPLOYMENT HISTORY
ASTRAQOM CANADA 2012 – Current
Country Sales Manager
Successfully managed Sales Department for an international company with presence in Canada, USA and Mexico.Implement marketing and sales plans strategies to achieve company goals.Create high-profile customer communications and follow-up to improve present and future sales opportunities.Manage partnership channel including contract negotiations, training, sales management. Execute complete sales cycle from sourcing the potential customer, cold calling, making sales presentations.Visit key customers on a weekly basis to develop new business and closed sales.
TELUS INTERNATIONAL 2011 – 2012
Account Manager
Successfully managed a BPO Call Center operation with + 300 agents for an international company with presence in Canada, Singapore, Philippines and Central America.Managed a team of 7 division managers and 12 supervisors in order to achieve company goals.Directed the successful implementation of best practices to enhanced customer satisfaction experience and enable operational service metrics measurement.Drove improvements to delivery and support services processes and methodologies, which resulted in higher utilization rates of company resources.Developed and strengthened relationships with clients to generate new business that contributed to record year-over-year service revenue growth.Managed an annual budget of U$3.0M.
INTCOMEX INC. 2007 – 2011
Business Development Manager
Successfully represented a technology distributor of hardware and software products with presence in 15 countries and headquarters in Miami, Florida, USA.Offer hardware and software portfolio of IT products and services and their usage over the internet (Cloud Computing) to increase the demand of our servers, desktops, laptops, tablets and smart phones.Promote emerging technologies and telecomm integration, including Cisco VoIP Solutions to Small and Medium Business (SMB).Implemented sales strategies and overall new business development resulting in a 20% increase in target penetration each year.Responsible for customer service support to key accounts. Ensured customer satisfaction levels were consistently high. Developed on-site promotions launching new products.Enhanced relationship with vendors and resellers to develop new business and closed sales.Executed complete sales cycle from sourcing the potential customer and cold calling.
CLARO (America Movil Group) 2003 – 2007
Sales Manager
Successfully offered a Telecom Portfolio to Corporate Accounts for the biggest Telecomm provider in Latin America (Fortune 500). Implement marketing and sales plans and strategies to develop company corporate segment.Promote emerging technologies to key accounts, including a deep understanding of network architecture to migrate from multiple communications services into a single network (Telecom Convergence).Provide convergences solutions to corporate accounts such as: VoIP, IP Multimedia, Handhelds, Video on Demand, fixed- mobile convergence, mobile-to-mobile, location-based services, integrated products and bundles.Managed a sales team of 16 sales executives including hiring, firing, training, staff scheduling and employee incentive programs.Increased client contract renewals and retention by 90%. Executed complete sales cycle from sourcing the potential customer, cold calling, making sales presentations, conducting technical analysis of current IT needs and trends.
BBG COMMUNICATIONS INC. 1998 – 2003
Country Manager
Successfully managed a BPO Call Center operation with + 150 agents for an international company with presence in USA and Central America.Managed a team of 4 division managers and 5 supervisors in order to achieve company goals.Responsible for day-to-day operations including finance, accounting and human resources.Improved company’s product offerings by tracking product feedback gathered during implementation and championed customer needs with product development team. Conducted analysis to help client identify gaps in the sales forecast and proposed Action Plans.Developed and implemented a sales force compensation plan.Managed an annual budget of $1.5M.
EDUCATION
Master in Business Administration (MBA), Universidad Americana. (2003).
Project Management Program, Universidad Americana. (2001).
Bachelor Degree in Business Administration, Universidad Americana. (1998).
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