Customer Service Management

TRAVIS KISHUN

** ****** ***** ***.

Etobicoke, Ontario. M9W 7E3

647-***-**** ******@****.**

EDUCATION & PROFESSIONAL DESIGNATIONS

Ontario Motor Vehicle Industry Council (OMVIC) In Progress

Completed in class course

Submitted application for certificate of registration from OMVIC

Knowledge exam preparation in progress

Business Administration Advanced Diploma Jan. 2010 – Present

Humber College

Certificate in Business Studies, as well as the Canadian Institute of Management Certificate

Tool and Die Pre Apprenticeship Sept. 2007 – Jan 2009

Seneca College

Created useable parts in the industry with a millright and lathe. Read and created blue prints for future projects. Worked with AutoCad and scripted small programs for the CNC

HIGHLIGHTS OF QUALIFICATIONS

• Accountable for budgetting and cost control for designated department

• Developed strategies and plans that supported local business and workforce growth, restructuring, and downsizing activities

• Developed marketing campaigns to increase visibility

• Evaluated methods of performance management in order to make recommendations for developing effective work ethic and morale

• Developed strong employee/employer relationships to maximize organizational performance

• Planned and managed remodeling projects that enhanced the ambiance of the facility

WORK EXPERIENCE

Ramp/Customer Service Agent Aug. 2007 - July. 2012

Airport Terminal Services

Organize, coordinate, and maintain outbound baggage work areas

Responsible for servicing the aircraft upon arrival and departure

Entrusted as ‘lead hand,’ and responsible for overseeing and coordinating the work duties of each team member

Provide customer service when dealing with various stakeholders, including airline staff, airport security and management

Salesman/Car Jockey Oct. 2006 - Nov. 2008

Queen's Plate Auto Sales

Responsible for highlighting features, gathering information, inspecting automobiles, comparing and contrasting competitive models and demonstrates vehicle operations.

Experienced in operations, management, sales, budget development, and cost control

Responsible for opening and closing business

Ability to build lasting relationships with clients

Immaculate attention to detail

Responsible for numerous high-end vehicles

Excellent ability to adapt to various situations

Stocker March 2004 - June 2006

Food Basics

Directed staff on weekly recieved orders

Managed a team for inventory of the store

Organized various parts of the grocery store, increasing profits

Stock grocery shelves

Maintained a high level of product information

General Assistant June. 2003 - August. 2003

June. 2004 - August 2004

Magna - Massiv Die Form

Worked as a team to peice projects together

Assisted in office, organizing files

Read blueprints and prepared parts for future

SKILLS AND ACTIVITIES

Skills and Abilities

Proficient in MS Word, Excel, PowerPoint, Outlook and PDF Software

Strong interpersonal and written/verbal communication skills

Strong organizational and time-management skills

Ability to work in a fast-paced environment and prioritize multiple tasks

Ability to manage highly confidential information

High level of attention to detail

Achievements

Named to the Dean’s List in Semester 1 and Semester 3 of Advanced Diploma program for achieving a grade point average (GPA) of 80% or higher

Community Involvement

Local temple volunteer during special events

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