Customer Service Manager

David R. Bamford

Calgary, AB ● Res. # 403-***-**** ● Cell # 403-***-**** ● *****.***@****.**

September 11, 2012

Dear Recruiter,

In response to your posting for a Production Supervisor, I am enclosing my resume for your review. My numerous years of experience in all levels of Management date back to the early years of my career and encompass the Telecommunication (Electronics) and Oil & Gas industries. Given my proven track record of work performance and experience in various Management capacities, I would like to be considered for the position.

I pride myself on being a results oriented, hands-on individual with progressive management experience. My management style strongly emphasizes teamwork and innovation with a focus on quality and safety. An evaluation of my resume will further acquaint you with my leadership capability in driving operations excellence and meeting goals and objectives.

In review of my resume, you will note my growth and experience. What it cannot illustrate is the degree of dedication, resourcefulness and professionalism I can offer. A personal conversation will enable us to discuss how I can contribute to the success of the company. I look forward to pursuing this relationship with you in the future.

Sincerely,

David R. Bamford

David R. Bamford

Calgary, AB ● Res. # 403-***-**** ● Cell # 403-***-**** ● *****.***@****.**

PROFESSIONAL PROFILE

Over 20 years of multi-level Leadership experience specializing in Supply Chain Management roles such as Production Manager, Planning Manager and Purchasing Manager as well as a solid understanding of Manufacturing Principles and Quality Control, including ISO 9001 and Lean Manufacturing.

Highly motivated individual with a strong work ethic and outstanding problem resolution skills who strives on challenges, opportunities and a dynamic work environment. Fully effective contributor in a group as well as an individual, with demonstrated ability to provide leadership and support to team members and build effective relationships across functional groups. Experienced professional who is highly adaptable to new and changing environments, proficient in multi-task and high stress situations and possesses excellent organizational skills.

PROFESSIONAL EXPERIENCE

Account Manager Specialty Wire & Cable Inc. Mar 2009– Present

Maintain and develop existing customers through high levels of service in order to expand and strengthen the relationship and maximize potential within each customer portfolio. Forge new relationships with potential customers to benefit from revenue potential.

Actively identify opportunities to introduce company goods and services to new and existing customers.Communicate customer requirements and prioritize work to aid in the creation of production schedules to meet delivery demands.Resolve technical issues by creating cable specification drawings and generating samplesIncreased company revenue by CDN$1.8M in the previous 3 years. Key in preparing and documenting for ISO9001 certification.

Purchasing Manager/Sales Sercel Canada Inc. Nov 2007– Feb 2009

Reporting to the General Manager, responsible for all aspects of Material Management including the Warehouse, Purchasing, and Excess & Obsolete material.

Managed all inside sales functions such as quoting, price and delivery, and sales orders pertaining to custom cables.Responsible for communicating requirements to internal and external customers as well as vendors.Identified CDN$700K of obsolete material and determined course of action including resale, alternate applications and write off.

Material Control Manager Tescocorp Jul 2006– Oct 2007

Reporting to the Director of Materials, was a key contributor in the scheduling of 100 top drive units/year valued at US$85M.

Managed four Material Planners who were responsible for ensuring that all required materials were in stock or on order to meet production and shipping deadlines.Participated in daily production meetings and coordinated activities for other functional groups to meet customer deadlines. Improved customer deliveries by 27% in the Casing division by creating a tracking process to identify and communicate underperformance so appropriate action could be taken.

Planning Manager Electromec Manufacturing Solutions Jul 2003 – Jun 2005

Reporting to the COO, responsible for all production scheduling and capacity planning for a high mix/low volume US$25M business.

Created and implemented various reporting tools including forecast vs. actual revenues, manufacturing build trends, and optimum Kanban levels. Lead daily production meetings with shop floor managers and supervisors ensuring accurate execution of the production plan.Provided training on how to troubleshoot and problem solve issues that arise when implementing and executing the production plan.

Planning Manager Solectron Corporation Inc. May 2000 – Jun 2003

Reporting to the Director of Materials, responsible for the generation and maintenance of the monthly sales and operations plan for a US$500M business.

Presented production capacity plans, product mix and resource requirements to senior management on a weekly basis.Assembled, from the ground up, a high performing group of six master schedulers and five order entry clerks who as a team were responsible for ensuring that targets for customer service, inventory levels, delivery performance, and customer satisfaction, were met.Responsible for the validity of the MRP output ensuring that material drive for the purchasing group was accurate and timely.

Master Scheduler Nortel Networks May 1998 – May 2002

Managed a US$125M portfolio, responsible for ensuring that targets for delivery performance, customer service, and inventory levels were met.

Created a master production schedule that optimized use of available resources including manpower, equipment, and materials.Lead a daily production meeting attended by all functional groups to determine priorities, deal with material shortages, allocate resources, and negotiate production builds.Calculated safety stock levels to achieve targeted customer service level of 98% while minimizing inventory investment.

Production Manager Nortel Networks Jan 1992 – Apr 1998

Managed from 20 – 70 employees in a production environment consistently meeting or exceeding all key business metrics specific to quality, customer service, cost, and people development.

Regularly achieved employee satisfaction results of >80%.Was actively involved in population planning (ramping up/down) relative to the master production schedule, material availability and budget constraints.Managed all aspects of employee performance, compensation, and personal/professional development. Implemented Kan Ban system to reduce Lead Times.

EDUCATION AND PROFESSIONAL DEVELOPMENT

University of Regina: Journalism – General Studies

Devry Institute: APICS courses

Nortel Learning Institute: Professional DevelopmentISO 9001 TrainingHealth and Safety (whmis)First aid/CPR

Development Dimension International: Professional DevelopmentManaging the Troubled Employee Presentation Skills Harassment Awareness Leading In Challenging Times Guiding Conflict Resolution Preparing Others to Succeed Core Skills for Building Commitment Facilitating Improved Performance Building Trust Delegating For Productivity and Growth Performance Planning: Setting Expectations Performance Planning: Reviewing Progress Helping Others Adapt To Change Influencing Others

Contact this candidate