Shannon Wickler

* ****** ******

Beeton, ON L*G 1A0

Tel: 905-***-****

E-mail: abpyxn@r.postjobfree.com

Relevant Education:Certification Course in Office Administration, Seneca College of Applied Arts and TechnologyFirst Aid Heart Saver Certification

Relevant Experience:

2003 to 2012

Operations and Divisional Administrator

Hermanns Contracting Limited Possess over nine years of professional experience as an office administrator and customer service specialistGenerate, evaluate and implement new office procedures. Oversee and co-ordinate all administrative tasks within the Organics and Operations DepartmentGenerate and process invoices and payments (Accounts payable/receivable)Strong interpersonal skills and the ability to develop relationships with others that improve the productivity and professionalism of the working environmentHighly proficient in Microsoft working systems such as Word, Excel, Outlook as well as Jonas Software, Vista, Windows Operating Systems and internetProven track record in customer service including managing front desk operations, conflict resolution and communicating reliable information to customers and managementExcellent analytical, persuasive skills Creation of project files including credit status, location and scope of workAbility to type 70 words per minute Possess excellent verbal and written communication skillsPreparation of importing and exporting documentation relating to the Canada Customs AgencyResponsible for purchasing and maintaining Organic and Mechanical Divisions materials; interpretation of blue prints/drawings for estimation and purchasing purposesAssigned the tasks of scheduling meetings, appointments and events for upper-level management and president of the organizationResponsible for maintaining and updating status documents and schedules for immediate managers and staffUpdate and maintain company website and assist with marketing for the Organics DivisionResponsible for timely and effective flow of communication of information management tools for the program.

Organics DivisionCapable of performing numerous complex tasks with minimal supervisionSelf-motivated with the capability to take initiative and complete assignments on -time and on budget due to excellent time management skillsHandle the daily administrative duties of the Organics Division including preparation of quotations, invoicing and job costing/allocation of Daily Job ReportsCreate and maintain databases and spreadsheets for record keeping, accounting and performance reportsWork directly with municipalities, corporations and private residences providing quotations, scheduling of projects ensuring work completion in a timely manner, invoicing and payment processingHandle the responsibilities of preparing reports and soil analysis in house and out sourced laboratoriesResponsible for creating and maintaining proper records for the Ministry of Transportation, CFIA and other municipal organizationsPost all transactions from working papers to Jonas Software (customized software) in order monitor and maintain accuracy of loads, materials and hours for all projectsPrepare delivery tickets / sales slips for outgoing loads and bulk salesResponsible for scheduling incoming and outgoing deliveriesHandle the tasks of responding to mail, e-mails and voicemail pertaining to the Organics Division on behalf of the company and immediate managers

Safety ComplianceFamiliar with the importance of customer services, OHSA and WSIB regulationsPrepare required documentation to ensure compliancy on all levels is achieved and maintainedProvide assistance to staff regarding the Health and Safety policies and procedures of the company

2001-2003

Medical Office Administrator

Wellness Centre Handled all incoming calls, scheduling of appointments ensuring all emergency and non-emergency calls were prioritized accordinglyGreeted and registered patientsProcessed OHIP billing for a group physiciansCoordinated patient/specialist appointmentsWork directly with laboratories to schedule/confirm appointments for patientsMaintained accurate patient files and recordsResponsible for cleanliness and stocking of examination roomsArranged meetings with pharmaceutical representativesKnowledge of Medical TerminologyExcellent organizational, oral and written communication skillsSuperior computer skills and advanced knowledge of MS Office (Word, Excel, PowerPoint)Ability to meet deadlines and multi-task in a diverse and challenging environmentStrong team player who demonstrates ability to work autonomously and in a team environmentDemonstrate initiative, enthusiasm and assertiveness in a positive mannerAdvanced interpersonal skills required in interacting with hospital staff, the public and the community

1998-2000

Bookkeeper

Celeste Accounting ServicesResponsible for maintaining accounting records for bookkeeping purposes for over 200 clientsPrepared and filed GST, PST and other government related remittancesPrepared all bank reconciliations Assisted with the preparation of tax returns and financial statementsProvided telephone answering services responding to requests and inquiries from clientsPerform all other administrative tasks as assigned

REFERENCES AVAILABLE UPON REQUEST

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