Customer Service Management

Ali Raza Chaudhry

** ********* ******, ***** ****, Toronto, Ontario, M2M 2T6.

Tel: 647-***-**** (cell) E-mail: ******@*******.***

Career Objectives

To secure a challenging accounting position and to work in an environment that provides opportunity for growth.

Relevant Work Experience

Junior Accountant Oct 2009 – July 2012

Veda Pro World Wide Inc., Mississauga Prepared general entries maintaining the general ledger and preparing and analyzing monthly income statements and fixed assets portion of company’s balance sheetPerformed aspects of the monthly closing process including accruals, deferrals, payables, receivables, variance analysis, and issuance of internal and external reporting packages Maintained the subsidiary schedules and working papers and reconciled general ledger accounts and assisted with preparation of materials for quarterly reviews and year end audit Produced and administered the cash flow system and conducted budgeting, forecasting and trend analysisCompiling and reporting key performance indicator’s (KPIs) for senior management across multiple business segmentsDeveloped spreadsheets and maintained templates for facilitating data input into the general ledger and to perform financial analysis Prepared year end working papers to assist the external auditor and answered their inquiries and provided guidance to complete the year end audit Analyzed trends in revenue and expenses to write reports for management including expenditure control, budgetary allocation, fiscal performance and forecasts Assisted in special projects that were deemed necessary by the management and performed other duties or tasks as assigned or become evident

Bank Officer May 2003 - April 2007

Al Habib Bank, Lahore Ensured clear communication of existing bank policies to other members of the team Interacted with the clients to resolve problems relating to their bank accounts and other issues relating to the daily bankingParticipated in preparing and delivering presentations as required by the senior officialsAnalyzed trends in revenue and expenses to write reports for management including expenditure control, budgetary allocation, fiscal performance and forecasts Prepared trend, margin and variance analysis.Understands the banks credit policy to scrutinize the client application for credit approval Assisted in maintaining the accounting records for assets, liabilities, income and expenses on monthly accrual basis and prepared monthly account balances Developed and maintained an effective communication with finance, internal audit staff and treasury departments of the bank Interacted with the payroll department to resolve issues relating to employee payrollDeveloped and maintained effective controls and processes to ensure the integrity of financial statementsProvided exceptional customer service and support Understanding hedge fund, mutual funds and other investment vehiclesConducted assets valuation including the verification of net assets Performed other projects as directed by the management

Other Work Experience

International Liaison Officer Aug 2001 – Oct 2001

University of New Brunswick, Saint JohnCoordinated a schedule for airport reception services and made arrangements with local hotels for temporary accommodation for student Assisted international students to adapt to Canadian social life and culture Provided advice on such areas as cultural adaptation, health, travel, immigration, personal problems and other issues that affected international students status in Canada, including making appropriate referrals when necessaryEncouraged integration of international students into UNBSJ and Saint John communities by providing information on events planned by faculties and community organizations Gained leadership skills and trust while listening to the problems of mentees, providing feedback, and assisting them with various issues including stress management.

Library Researcher Jan 2001 – April 2001

Legislative Assembly Library, FrederictonMaintained and updated over 8000 database records while ensuring highest standards of accuracyReviewed and updated 12000 bibliographic records pertaining to the province of New BrunswickEntered data into library database systems to update entries on edited materials while paying strong attention to detailPerformed extensive research and analysis of the bibliographic resources relating to the province of New Brunswick at Legislative Assembly Library of New BrunswickPerformed other tasks as directed by Chief Librarian

SkillsA quick learner who enjoys the challenge of problem identification, investigation and solving. A dedicated professional committed to achieving the highest standard of quality in assurance engagements within deadlines. I am result driven and have willingness to learn new things. Dynamic group leader as well as a great team player with good interpersonal skillsPossess strong work ethics as well as good stress and time management skills.Excellent oral and written communication in both English and Urdu, strong understanding of Punjabi.Ability to do multi tasking and require less supervision.Strong knowledge of the Canadian GAAP, IFRS Fluent in computer programs, including Windows, Microsoft Excel, Word, PowerPoint, Oracle, CASEWARE & ACCPAC

Education, Awards and AchievementsCurrently enrolled in PACE level CGA designation program Nominated twice for best employee award at Al Habib Bank Completed Bachelor of Business Administration (BBA), concentration in Economics, GPA 3.1 from University of New Brunswick, Saint John, New Brunswick October 2008 Bachelor of Commerce (B.Com), specialization in accounting, First Division from University of Punjab, Lahore, Pakistan January 2000

Interest and ActivitiesSports: Cricket, Soccer, Table Tennis, BadmintonHobbies: Reading, listening to music, watching movies, traveling.

Volunteer Experience Volunteered for the University Tax Clinic organized by CVITP Winter 2007Volunteered for Student Federation at the University of New Brunswick Jan 2008 Volunteered at the Saint John General Hospital May 2008

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