Customer Service Sales

**** *** **. **. *** *

Phenix City, AL *****

Phone 334-***-****

E-mail *******@*****.***

Shaquetta Horace

Objective

My objective is to expand my career knowledge in all fields of customer service from medical fields to business fields.

Education

[ March 2012 ] Boston Reed College Phenix City, AL

Phlebotomy TechnicianI attended this 6 week program to become a certified phlebotomy technician I am currently waiting to be placed to complete my externship through Boston Reed.

Education

[ 2010- Current ] Columbus Technical College Columbus, GA

LPN programI am currently completing my prerequisites which include medical terminology, CPR training, anatomy and physiology. Once I am done I will apply to the program

Education

[ 2002- 2006 ] Russell County High School Seale, AL

Advanced Diploma w/ Career Technical EndorsementI took advanced classes so that I would be challenged in school. I also took a variety of business based courses so that I would be work ready out of high school.

Work experience

[ Jan. 2012- Apr. 2012] Army Air Force and Exchange Ft. Benning, GA

CashierAs a cashier I assisted the customers with checkout and pushing any sales that are going on at that time. I also had to stock when it was slow during the day.

Work experience

[ June 2009-Dec. 2011] AFNI Inc. Opelika, AL

Web Chat Sales AssistantMy duties as a sales assistant were to assist any customers, new or existing with finding a new device that fit them along with a plan as well. I also assisted with customer service issues such as upgrade dates, adding new lines and discounts.

Work experience

[ Nov. 2008- Jan. 2009] AT &T Columbus, GA

Information Service AssistantMy duties as an ISA included providing customers with phone number listings in a timely manner, as well as step by step driving directions if needed. We also gave out movie listings as well.

Work experience

[ Apr 2006- Oct. 2009 ] Backyard Burgers Columbus, GA

CashierAs a cashier at BB I assisted in taking the customers orders as well as taking out those orders after they have been seated in a booth. My duties also included keeping the dining area cleaned, along with the bathrooms. I also prepared food if needed in that area.

References

Available upon request.

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