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Customer Service Engineer

Location:
Edmonton, AB, Canada
Posted:
December 06, 2012

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Resume:

Omar Gad

***** *** ** **, ***** ***, T*K *Y*, Edmonton (Alberta)

+1-780-***-****

abpyxe@r.postjobfree.com

OBJECTIVE

Seeking a full-time position with a reputable firm, that will utilize my skill set and enable me to further develop my career.

PROFESSIONAL ASSOCIATIONSThe Association of Professional Engineers and Geoscientists of Alberta (APEGA).Ordre des Ing nieurs du Qu bec (OIQ).

PROFESSIONAL EXPERIENCE

Technical Inside Sales Representative

Score Energy Products Inc., Edmonton (Canada), www.scorevalves.com 2012Fielding of customer inquiries, preparation of quotations, and processing of customer orders.Generate new and repeat sales by providing product and technical information in a timely manner.

Account Receivable Representative

Bell Canada, Montreal (Canada), www.bell.ca 2011 - 2012Investigate and reconcile discrepancies on accounts.Conduct collection calls to obtain payment for outstanding receivables.

Mechanical Design Engineer

RHI, Reliance Heavy Industries, www.reliance-rhi.com 2008 - 2010Engineering new cement plants and upgrading existing plants.Designing and developing mechanical equipment; hoppers, conveyors, and chutes.

Operation Engineer

NATGAS, National Gas Company, 2006 - 2008Designing natural gas pipeline specifications.Planning pipeline installation to meet deployment targets.Supervising contractors and work procedures for a site of about 500 personnel.

EDUCATION

Engineering Management Principles and Economics, Grade: (A) 2011 / 2012

Concordia University, Faculty of engineering, Montreal, QC, www.concordia.ca

Sales Consultant Course and Business Establishment Course 2011 / 2012

L’Excellence conseils et formation, Montreal, QC, www.lecf.ca

Facilities Planning, Arena simulation software, and CAD/CAM 2010 / 2011

Ordre des Ing nieurs du Qu bec (OIQ), Montreal, QC, www.oiq.qc.ca

Bachelor in mechanical Engineering 2004

niversity, Faculty of engineering,

PROFESSIONAL SKILLSCompetitive engineering and project management skills:Canadian Standard Association – CSA Codes:Oil and gas pipeline systems - CSA Z662-11.Boiler, pressure vessel, and piping code - CSA B51-09.Normative References:American Petroleum Institute – API Standards.American Society of Mechanical Engineering – ASME Standards.American Society for Testing and Materials – ASTM Standards.Canadian Natural Resources Limited – CNRL Standards.Manufacturers Standardization Society – MSS Standards.Able to design and develop customized equipment to meet specific requirements.Can plan, allocate resources, and manage projects effectively.In-depth understanding of engineering concepts.Working knowledge of software applications:Engineering: CATIA, SolidWorks, SolidEdges, Inventor, and AutoCAD.Management: ERP, MS-Project, and Arena Simulation Software.Customer Service: CSM, CRM, and NM1.

PERSONAL SKILLSAble to learn outside a standardized curriculum.Can converse fluently in English, French, and Arabic.Have a global perspective from living in different countries.

INTERESTS AND ACTIVITIES

Sports activities: Cycling, Swimming.

Cultural activities: Reading, Theatre.

Documents and references are available upon request



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