Customer Service Manager
Resume:
Gina R. Berry
Philadelphia, NY 13673
**********@*******.***
Home: 315-***-**** Cellular: 609-***-****
Education
Ashford University 2011 Masters of Arts in Education
English Language Learners
Ashford University 2010 Bachelors of Arts in Social Science
Higher Education
Cumberland County College 1998 Associate in Applied Science
Office Systems Technology/Legal
Summary of Qualifications
Administered health benefits for more than 1900 employees.Managed an office of eight employees and two physicians. Provided management and logistical assistance to five education consultants.Administered/managed state grants ranging from $100,000 to $100,000,000 for 15 local businesses obtaining continuing education/business development training.Assistant to the owner and President of a HIPPA software development company.Debt Collections, A/P, A/R, financial reports.Served as a long term substitute providing classroom instruction for students in special education classes, general education classes and the gifted/talented. Class room size range from 22 to 36 students. Advisor to college academic clubs.Provided instruction and developed curriculum for non-traditional adult learners in both the workplace and academic classroom setting.Liaison between local colleges, students, employees and local business clientele.
Employment History
Jefferson-Lewis- BOCES, Watertown, NY 04/2011 - present
Long-term substitute nursing instructor – New VisionsResponsibilities include organization and observation of clinic rotations. Educating students in Anatomy and Physiology. Providing the development of classroom curriculum and maintain grades for each student.
Indian River Central School District, Philadelphia, NY 02/2011 - present
Substitute Teacher/Educator Responsibilities include the ability to carry out the teacher’s tasks in the absence of the teacher.
Gina Berry: pg 2
Samaritan Medical Center - A Woman’s Perspective, Watertown, NY 05/2011- 01/2012
Office Manager
Managed an office of 5 employee and 2 physicians. Maintained office and surgery schedule.Created and maintained office procedures and policies.Posted invoices for clientele billing. Maintained office supplies. Presented and taught all benefit related materials to clientele. Coordinated departmental events. Liaison between clientele, hospital and providers.
Samaritan Medical Center, Watertown, NY 07/2008 – 05/2011
Human Resources Assistant/Benefits Specialist
Administered benefits for 1900 employees. Created checks, balances and approved all benefit related invoices. Logged and maintained payable upon death claims and benefits. Designed and implemented employee data base to accurately maintain employee benefits information.Designed, developed and conducted training for staff regarding employee benefits.Presented and taught all benefit related materials to employees. Created marketing flyers for seminars and benefit fairs. Coordinated departmental events, benefit fairs and seminars. Liaison between clientele, hospital and providers.
Boston Technologies, Vineland, NJ 06/2006 – 07/2008
Administrative Assistant/Customer ServiceManaged the switchboard, screened all incoming calls.Provided customer service to all clientele. Provided secretarial and administrative support to the company President and General Manager. Managed an office of eight employees.Scheduled all meeting, travel and company related business. Provided marketing skills to assist clientele and the company. Deposits, petty cash and cash drawer.
Gina Berry: pg 3
Millville Board of Education, Fairfield Township Board of Education,
Commercial Township Board of Education
Cumberland Christian School in New Jersey 09/2001 - 06/2006
Substitute Teacher/Educator Responsibilities included the ability to carry out the teacher’s tasks in the absence of the teacher. Provided the ability to develop classroom curriculum and maintain grades for each student. Acted as a liaison between the parent, teacher and school.
Cumberland County College, Vineland, NJ 09/2002 - 01/2006
Program ManagerActed as a liaison between the college and local businesses administering state grants. Administered/managed state grants ranging from $100,000 to $100,000,000 for 15 local businesses obtaining continuing education/business development training.Microsoft office, word, excel, and access. Creation of certificates for courses completed.Financial reports, projection reports, credit checks. Billing, scheduling, controlled/ordered all department inventory and supplies; invoices, tracked payment status for all grant and non grant accounts. Accounts payable/receivable, quick books, collections.Coordination of classes, training, luncheons and/or special events.Acted as an advisor for academic clubs; liaison between student and college.Provided management and logistical assistance to five education consultants.Provided instruction for non-traditional adult learners in both the workplace and academic classroom setting.
ProLift Of New Jersey, Vineland, NJ 09/2001 – 09/2002
Office ManagerManaged an office of five employees.Accounts payable/receivable. Petty cash, banking reports and deposits. HR responsibilities, hiring, customer relations.
Gina Berry: pg 4
Wal*Mart, Millville, NJ 06/1998 – 09/2001
Department ManagerMaintained ordering and inventory control.Scheduling, hiring/firing, background checks.Customer service/relations.
Professional Development Certificates
Software/SkillsMicrosoft office, word, access, excel, power point Lotus organizer, lotus notes, quick books, meditech, medentPhoto smart, Picture it, Adobe Photoshop, media transferMaster scheduling, customer service, customer relations, data management; call screening, payroll, financial reports, AP/AR, HR, benefits and teaching. Child Assault Prevention Program
Professional References are Available upon Request
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