Customer Service Management

SARAH LESTER

Address • Address

662-***-**** • *****.********@*****.***

FEDERAL CONTRACTING: ADMINISTRATIVE MANAGEMENT

Driven, analytical management and customer service specialist with rich experience in the areas of daily operations management, supply management, inventory and administrative management. Exceptionally well organized and resourceful, able to flourish in a pressure-filled environment; build business; cultivate relationships, and support administration processes. Proven acumen with strengths in reporting, administrative assistance, business development, and customer relations building.Excels in reporting, assistance, and account management. Results-oriented, able to balance multiple responsibilities, consistently delivering results on time. Internal support to departmental operations, adept at handling highly confidential and sensitive company information, maintaining detailed administrative and procedural processes, and retrieving and manipulating data quickly and accurately.Adept at leading by example, marshalling resources and creating professional atmosphere.

Core Competencies

Administrative Management • Daily Operations Management • Communication • Client Relations Reporting • Data Entry • Vendor Relations • Compliance • Customer Satisfaction • Operations Improvement Relationship Building • Planning/Coordinating • Process Improvement • Administrative Assistance Logistics • Resource Management • Supply Management • Inventory Management

PROFESSIONAL EXPERIENCE

US Army, Fort Polk • LA 2008 - Present

Unit Supply Specialist

Accountable for supervising and performing tasks involving the general upkeep and maintenance of all army supplies and equipment. Systematically received, inspected inventories, loads, unloads, and segregated, stores, issues, delivers and turns-in organization and instillation supplies and equipment. Authored all unit/ organization supply documents. Issued and received small arms, secured and controlled weapons and ammunition in security areas. Scheduled and preformed preventive and organizational maintenance on weapons. Coordinated supply activities, reviewed and annotated changes to unit material condition status reports. Determined method of obtaining relief from lost, damaged and destroyed supply items. Also responsible for supply NCO directing, leading, counselling and tasking out.

Key Highlights:Efficiently maintained automated supply system for accounting of organizational and installation supplies and equipment.Facilitated inspection of completed work for accuracy and compliance with established procedures.Instrumental in posting transactions to organizational and installation property books and supported transaction files.Serve as the non commission officer in charge. Directly worked with property book office (PBO), and S4.

The Mission of Yahweh, Houston • TX 2004 - 2007

Cook

Served as a cook, and fed homeless women and children. Helped little kids after school with homework and in the nursery with changing diapers, feeding and playing with the newborns.

Pizza Hut, Missouri City • TX 2003 - 2004

Customer Service Representative

Proficiently carried out duties as a coustomer service representative and cashier and thrived to provide quality customer service.

EDUCATION AND CREDENTIALS

Central Texas College – Currently Attending

Certifications

PBUSE Certified, Secret Security Clarence - active

Armourer Certified

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