Quality Customer

KRAMER, LEON E.

*** ******* **, ***** *****, SC, 29445, mobile ph: 828-***-****, e-mail: **********@*****.***

OBJECTIVE

Apply my broad range of knowledge, experience and skills covering all quality activities ranging from Supplier Quality to Production Quality to Customer Quality to advance a company's relationship with existing and new globally competitive customers.

PROFESSIONAL EXPERIENCE

FORCE PROTECTION INC; Ladson, SC, JUL 2006 – FEB 2011

SR. QUALITY ENG, JUN 2008 – FEB 2011Saved company $2.4M in elimination of unnecessary customer, in-plant and supplier inspectionsOversaw stream-lining of supplier process flows resulting in supplier and company cost savingsAnalyzed supplier systems and processes, focusing on controls of specified requirementsManaged, monitored, and reported on product non-compliances via in-plant MRB processManaged and monitored supplier status via supplier/intra-plant/customer PPM processLead investigation and resolution of supplier non-conformances through closure of issues

QA SYSTEMS CAPABILITY ENG, JUL 2006 – JUN 2008Created and revised process flow diagrams for manufacture and assembly of productCreated and improved/updated Failure Mode and Effects Analysis' documentationOrganized and lead cross-functional MRB meetings resulting in decreased product issuesCreated and updated control charts to monitor and improve process capabilitiesTrained and provided welding fundamentals to new welders – relative to welding of armor plated steel

CONTINENTAL AUTOMOTIVE INC; Morganton, NC, MAY 1998 – JUL2006

QA/MFG ENG, APR 2005 – JUL2006Assisted implementation of in-house flashing of Electronic Control Units resulting in $240k cost savings per yearManaged documentation regarding flash software and hardware changes for Electronic Control UnitsMaintained interactive database product files to ensure successful flash of Electronic Control UnitsValidated and approved 1st-piece Electronic Control Units per released specifications and documentationConducted training of operators regarding flash activities and daily log requirementsCreated and maintained policies, procedures,work instructions and process flow maps relating to ECUs

QA ENG III, - GAUGE CALIBRATION, OCT 2002 – APR 2005Managed internal and external Gauge Calibration in accordance with TS16949 requirementsRestructured inefficient calibration program to streamline the process of calibrated gauge issuance and recallImplemented in-house calibration activities resulting in cost savings of over $56k per yearEvaluated results of GR&R, Linearity, and Stability Studies, and implemented improvement actions thereofCreated and maintained Calibration Policy and Procedure, Work Instructions, and Process Flow Maps

QA ENG III, - SUPPLIER QUALITY, JAN 2000 – OCT 2002Oversaw new product launches at supplier locations and assessed related processes & controls thereofEvaluated/approved supplier corrective actions related to product quality issuesEvaluated and approved disposition of supplier PPAP submissionsAssessed supplier processes involving Statistical Process ControlEvaluated and approved supplier PFMEAs and Control PlansPerformed internal and supplier quality system audits

QA ENG II, - FAILURE ANALYSIS, MAR 1998 – JAN 2000Managed product validation testing via Lab TechniciansPerformed customer visits to address product quality concernsPerformed failure analysis of suspect products and implemented corrective action through closure of issuesManaged returned-product database for tracking & closure of customer complaints

BORG WARNER AUTOMOTIVE; Frankfort, IL, OCT 1997 – JAN 1998

QUALITY ENG, OCT 1997 – JAN 1998Implemented corrective actions to address customer complaints with follow-up at customer locationsManaged disposition of product within plant production discrepant material areaReported weekly scrap data to upper management

DICKEY-john CORP; Auburn, IL, MAY 1994 – SEP 1997

QUALITY ENG, MAY 1994 – SEP 1997Performed product failure analyses, and follow up of corrective actions through closure of issuesDeveloped and maintained process, test, & inspection flowchartsConducted product-issue supplier visits, with follow-through to closure at customer plantsManaged documentation of supplier certification and evaluated 1st-piece approvals (similar to PPAP)Employed use of CMM and optical comparator to verify product dimensions

EMERSON MOTOR COMPANY; St. Louis, MO, NOV 1989 – JAN 1991

LASER ENGINEERING TECHNICIAN, NOV 1989 – JAN 1991Helped implement in-house prototype motor lamination processing resulting in cost savings of $2.4M per yearManaged operation and maintenance of CNC metal cutting laserConverted engineering drawings to usable CNC language using CAD/CAM softwareMaintained complete records and history on processed prototype parts

EDUCATION

M.S. in Technology, Manufacturing Management Concentration, 12/93

Eastern Illinois University, Charleston, IL

GRADUATE ASSISTANT, EIU, Charleston, IL, 1/93 - 12/93

Assisted in instructing Metrology/Materials Testing Labs, supervised students, and operated lathes and mills

MANUFACTURING ENGINEER INTERN, Trailmobile Inc., Charleston, IL, 6/93 - 10/93

Performed time study on production lines, developed CNC programs for steel fabrication machines, employed CAD to create production part drawings, and instituted and maintained production part routingsB.S. in Industrial Technology, Manufacturing Option, 12/92

Eastern Illinois University, Charleston, ILA.A.S. in Automated Manufacturing Technology, Engineering Option, 5/89

Lake Land Community College, Mattoon, IL

CERTIFICATION/HONORS

Graduated Summa Cum Laude from Eastern Illinois UniversityAlumni CMfgT through Society of Manufacturing Engineers

REFERENCES

Available upon request

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