Customer Service Administrative Assistant

Tracie D. Bellamy

*** ********* ******

Raeford, NC 28376

Home: 910-***-****

Cell: 404-***-****

******.*******@*****.***

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

February 2011 – January 2012

Work Order Desk Technician (Lead)

CertificatesPBUSE, Fort Bragg, NC (2009)SAMS-1E, Fort Bragg, NC (2007)ULLS-G, Fort Bragg, NC (2006)Automated Supply Clerk, 92Y, Fort Lee, VA (1998)

August 2009 –February 2011

Lead Property Specialist/ Lead Production Control

Computer Skills

Working knowledge of Microsoft Word, Excel, Forms Engine, Army Fed Log, ULLS-G, SAMS-1E, SARSS, PBUSE, Form Flow, Pure Edge, Defense Eligibility Enrollment System (DEERS), Real time Automated Personnel Identification Systems (RAPIDS), Adding Machine, Copier, Fax

March 2008-August 2009

Data Entry Clerk

February 2006 - March 2008 Stock Clerk

April 1997 - December 2004

Administrative Assistant/ Unit Supply Specialist

References Upon Request.

Customer care excellence within high-volume environments that include

Property Management Supply Warehouse Administrative Assistant

Key Skills

Over ten years experience working in a fast paced, high pressure environmentMaintained stock for company with appropriate documentation at all levels.Prioritize tasks, schedules, and workload as well as prepare materials needed to meet specified deadlines. Accountable for property books and hand receipts.Proven record of professional customer service.Assimilate and implement new concepts and ideas.Adapt well to changes and guidelines, whether written or unwritten.

Professional Experience

ITT/K-BOSSServed as PWD-N POC for all of Camp Buehring’s Work Order Desk issues.Reported all personnel absences and up-date the supervisor of the individuals not present.Briefed the Foreign National employees on the workload for the day.Provided customer service at the Work Order Desk for all incoming and interoffice calls in a courteous and professional manner.Accepted and processed work requests from customers ensuring the correct information is annotated. Accepted and processed DA Form 4283, New Work Requests, on areas under the Public Works Statement (PWS) to erect, install or assemble a new facility.Operated and maintained the system for tracking purposes. Updates the System daily as the Maintenance Sections update the Work Order Desk.Maintained records and/or logs of all work order requests and sends a 7-Day Daily Report and a 30-Day Weekly Report consisting of open, closed and pending requests.Maintained the system by processing work orders for unscheduled maintenance, safety work order requests and maintenance projects for the Section Supervisors, Lead Technicians or designated representative.Ensured all the required information on the work order is properly filled with the correct information. Confirmed the information on the work order is complete and accurate before closing the work order upon completion.Assisted customers with questions concerning Dig Permits, Process for ordering signs, New Work Requests, Name Sliders and/or general customer service questions and guides them in the right direction.Performed a daily back up on the system.Maintained files in accordance with Army Records Information Management System (ARIMS).Recommended improvements and enhancements to the Work Order Desk process.Developed and implemented the Standard Operating Procedures (SOP) and Work Instructions (WI). Developed and implemented the Standard Operating Procedures (SOP) and Work Instructions (WI). Lead Work Order Desk Technician for all PWD-North Camps in Kuwait. Provided customer service, guidance and direction to all Northern Camps while implementing a new work order system, MAXIMO.

CSA, LimitedLead, guided, and trained staff of property personnel.Read and understood written material and instructions.Provided direction to subordinate personnel on day to day operations. Provided accountability for Purchase Requests to include but not limited to ordering, receiving, storing, maintaining and issuing property and equipment to support the daily operations. Ensured all adjustments, receipts, issues, turn-ins, and requisitions status is documented into one or more inventory management accounting system (SAMS-1E, COGZ).Reviewed and identified purchase request items for correct quantity, nomenclature, delivery address, etc.Ensured accountability of government and company property in accordance with applicable government regulations and/or corporate policy, i.e. PCP, SOP, AR, DA PAM, etc.Prepared, tracked, and monitored the processing of all property accountability paperwork required for full compliance with Army and contractor property control regulations, CSA Property Control Plan. Determined condition of material and equipment when suspended or deteriorated.Arranged for disposals when equipment or parts became obsolete, suspended or deteriorated. Maintained accountability of government furnished property, commercial and military equipment assigned to the directorate/ department/branch/ section for several hand receipts throughout PWD-North in accordance with the requirements of Federal Acquisitions Regulations and the, CSA Property Control Plan. Established, maintained and updated hand receipts and sub-hand receipts. Conducted 10% inventories on a monthly basis for proper accountability to ensure that equipment/items identification tags were matched properly.Managed property with an estimated dollar amount of $6,209,115.01. Generated daily, weekly and monthly reports as required by department. Routed maintenance request forms to respective shops; input, maintained and updated the man-hours.Provided the Production Control Manager and Shop Supervisors with current work order status.Trained section personnel in the proper utilization of the computer system and other internal procedures.

Honeywell, IncorporatedPrepared and maintained record on equipment automated usage, operation and maintenance.Initiated, received and maintained automated maintenance control records.Sent AMSS End of Report Period to higher on 16th of each month.Ensured all maintenance files were updated for the next service due.Made sure the Property Book records match the SAMS system with equipment in PBO.Performed daily backups of the data file.Ensured all dispatches wee closed out when due.Opened and closed work orders daily.Ensured work orders were updated on DA 5988E and corrected NMC faults.Managed multiple separate hand receipts using Property Book and Unit Supply-Enhanced (PBUSE)Responsible for the documentation flow between the property book team, designated hand receipt holders and to all outside activities.Worked under the supervision of the master coordinator and ensured all sections followed the prescribed procedures in inventorying and accounting to ensure data integrity.

Lear Siegler Services, Inc.Received, inspected, inventoried, stored, delivered and turned in supplies and equipment.Delivered parts to appropriate facilities, sections and personnel using carts and/or pallet jacks.Licensed and operated 4k and 6k forklifts to lifts loads for stock and issue.Able to lift items between 40-60 pounds.Loaded and unloaded parts and stock using forklifts and pallet jacks to move, issue and receive.Maintained accurate and professional accountability of parts as they were issued to personnel.Maintained storage areas in a safe and orderly manner to ensure accuracy and easy access.Ensured procedures were being followed in accordance with established

guidelines.Prepared and maintained reports to ensure accuracy and deadlines were met in a timely manner.Identified necessary information with accuracy and precision to note any discrepancies in shipping documents/MROs.Monitored and maintained the maintenance schedule, deadline reports, and the list of parts received not installed.Prepared all necessary boards and charts to inform personnel equipment and status.Cataloged and maintained storage areas by type, i.e. sensitivity, bin or bulk.Organized parts and equipment in storage areas.Prepared parts and equipment for turn in due to deterioration, suspension and no longer needed; also ensured appropriate paperwork was filled out in accordance with the regulation.Filled regular and emergency requisitions according to the (MRO) Material Release Order.Verified part numbers and quantities were corrected for parts and supplies received.

Army National Guard ULLS-S4 experience dealing w/Property Book and Unit Supply Prepared necessary paperwork in accordance with unit and army regulations and SOP for turn in of damaged equipment and overagesSupervised periodic inspection and inventories to ensure accountability of equipment and suppliesReviewed and verified quantities received against shipping documentsProcessed inventories, surveys, and warehouse documentsPerformed duties as administrative Noncommissioned Officer in Charge (NCOIC) and used judgment and initiative to solve situations in the absence of guidancePrepared and maintained reports to ensure accuracy and deadlines are met in a timely mannerManaged personnel and appointed duties of personnel to accommodate workload using personnel strengths and weaknessEstablished and maintained the MARKS filing system and reference libraryAccustomed to working in fast-paced, high-pressured positionImplemented strict guidelines and policies set forth by company and notified staff of any changes or amendments as required.Inspected and reviewed all incoming property for proper documentation. Edited and performed quality assurance checks during the input of data from source documents.Provided internal control and accountability for expendable and non expendable supplies and equipment.Performed pick-up and delivery of supplies and equipment. Processed supply turn-ins of serviceable and unserviceable assets.Ensured all adjustments, receipts, issues, turn-ins, and requisitions status were documented into one or more inventory management accounting system.Received all incoming property book items from receiving activity.Followed regulations, other instructions and/or special operating/handling procedures.Inspected for surface and/or either visible or apparent evidence of damages, shortages; assured correct item count, accepted or rejected items and annotated documentation accordingly.Unloaded, unpacked, and broke down acceptable material.Assembled chairs, shelves, bookcases, etc. using hand tools.Located correct bin storage areas and properly stored items.Performed accounting and sales functions in self-service supply.Observed and followed all safety rules and procedures, including wearing required personal safety equipment. Performed all job functions with different programs, Unit Logistics Systems- ULLS-G, FEDLOG, LOGSA to keep track of equipment, receipts and stock.Verified inventory computations by comparing them to physical counts of stock and investigated discrepancies and/or adjusted errors.Maintained and ordered stocks as needed.Determined proper storage methods, identification and stock locations based on turnover, environmental factors, and physical capabilities of facilities.

Contact this candidate