Customer Service Manager

Dawn M. Caccavo

P.O. Box ****

Cell: 432-***-****

Alpine, TX 79831 (Moving to Theresa, NY. 09/2012)

**************@*****.***

Career Focus

Highly motivated Accountant with over 18 years corporate experience. Excellent track record of effectively and efficiently cutting costs and increasing cash flows along with leading management to support achievement of overall corporate goals and objectives.

Summary of Skills

Financial Analysis of Accounting Statements

Payroll Processing

Rural Telco Accounting Experience

Expense Control

Tax Office Experience

Efficiency Improvements

Hospital Accounting Experience

Superior Time Management

General Ledger Reconciliations

Professional Experience Accountant, 09/2010 - Current

Big Bend Telephone – Alpine, TX

Assist in preparing operating and financial statements. Review financial statements and transactions for completeness, internal accuracy and conformity with established accounting classifications. Maintain general and subsidiary ledgers. Prepare journal entries, reconciliations and allocating revenues and expenses amount accounts and budgets. Prepares, analyzes, and reviews payroll processing and accounts payable. Verifies and completes bank reconciliations. Perform special projects and duties as assigned. Maintain and ensure Rural Teleco Compliance procedures are followed.

Accountant, 01/2010 - 09/2010

Shaw Skinner CPA – Alpine, TX

Contracted employee to Big Bend Regional Hospital - performed various general ledger reconciliations, recorded insurance billing documents, prepared monthly reconciliations for bank and cash clearing accounts, as well as balance fixed asset package. Within the CPA office - prepared individual, fiduciary, trust, and corporate tax returns. Performed various outside audits in accordance with Generally Accepted Accounting Principles.

Accountant, 01/2003 - 12/2009

Federal Employee Benefits Group – Jacksonville, FL

In the capacity of hands on controller - Prepared financial reports, developed budgets, and performed variance analysis in accordance with business plan. Compiled periodic financial reporting packages for senior management carried out internal audits to ensure operational efficiency/accuracy. Responsible for payroll processing, tax reporting and payment, AP/AR, bank reconciliations, GSA contract schedule management, and various special projects. Developed and implemented new marketing strategies with traceable results.

Branch Operations Manager, 06/2002 - 01/2003

First Alliance Bank – Jacksonville, FL

After promotion from CSR - supervised four tellers and one customer service representative, worked directly with Branch Manager to ensure branch profitability and compliance while minimizing losses. Had approval authority and exceeded all goals.

Associate Service Representative, 02/1995 - 06/2002

Wells Fargo Financial – Columbia, SC

Recognized sales leader that was responsible for several retail dealers who also solicited, prepared, and closed loans including real estate. Maintained collection accounts and minimized bad debt.

Education

Columbia College – Columbia, MO, USA

Bachelor of Science, Business Administration & Accounting - Graduated Cum Laude

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