Customer Service Manager

Arvind Gupta **** Victoria Street

Oakville. ON L*L 5R3. Canada

647-***-**** . *********@*****.***

PROFILE

10+ years experience selling enterprise software, data networks and system integration services to fortune 500 organizations including banks, insurance companies, retailers, utilities, airlines.

Expertise in identifying opportunities in complex enterprise environment, developing and closing new accounts and growing revenue in existing accounts.

Experience managing C-Level relationships in IT departments of large organizations.

Track record of success in achieving annual sales quotas of up to $3 M.

WORK EXPERIENCE

Strategic Accounts Executive 2007 – Present

Ooober Inc, Toronto, Canada.

Responsible for selling enterprise software, system integration services and other IT services to fortune 500 organizations.

Select Achievements:

Achieved revenue target of $1.5 M in 2011. Delivered 20% revenue growth for four years.

Sold Employee Wiki solution integrated with back-end legacy employee relations system to KPMG, Canada. The project value over $150K, included consulting and system integration services.

Sold Mobile Directory Search application and integration services to 411.ca the leading directory search organizations in Canada. Project value: $180K

Sold Donations management application to several large charitable organizations in Canada.

Identified payment processing partners for donations management application, signed commercial deals with them and facilitated system integration with them.

Enterprise Sales Manager 2002 – 2007

Network Solutions (An IBM Company)

Responsible for selling consulting services, data and voice networking solutions and system integration services to large enterprise accounts. Solutions were based on products from leading telecom and IT vendors like Cisco, Avaya, Checkpoint, Netscreen, HP, Nortel.

Select Achievements:

Won a deal for implementation of Network Management System and WAN enhancement from Daksh (1200 seat contact center now owned by IBM). Technologies used were Cisco and IBM. Interacted with their VP-IT Infrastructure.

Won $2M deal from Citi Financials for enhancing their data and voice network across the country. Deal included LAN, WAN, IP Telephony, Network management system, Firewalls. Managed relationship with their CIO and VP-IT Infrastructure.

Managed $3M deal with Airtel (largest carrier in India) for their contact centers distributed in four regions and interconnected for business continuity. Managed relationships with VP-Customer Service, EVP-IT, VP-Purchase.

Arvind Gupta Page 2

Corporate Account Manager 1995 – 2002

Airtel (Largest Carrier in India)

Responsible for achieving revenue targets and customer satisfaction through sales of voice and data networking solutions, security solutions and system integration services in named enterprise accounts.

Select Achievements:

Won $2M per year deal from Unilever for migration of their countrywide voice and data network, security infrastructure from incumbent carrier to Airtel. Directly interacted with their CIO, CFO, VP-IT Infrastructure, VP-Administration. Managed complete process of signing Price contract, SLA and Roll Out Plan.

Won $1M per year deal from AOL to provide entire voice and data network for 2400 seat contact center. Voice calls were routed from USA to India and advanced CTI functionality were provided to integrate CRM database. Directly interacted with their CTO and CEO for India.

Won multi-year contract from ING Bank to migrate entire primary data network and voice to Airtel. Directly interacted with their Managing Director, COO, VP-Technology and VP-Facilities.

EDUCATION

MBA (PGCGM). Indian Institute of Management, Calcutta, India. 1995.

Bachelor of Engineering (Electronics). Jiwaji University, India.

TECHNOLOGY SKILLS

Proficient in using Salesforce.com, Microsoft Word, Excel, PowerPoint, Outlook.

REFERENCES

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