Customer Service Quality Assurance

CALLY MERVINE

**** ****** ****** ********, ** ***54 Cell: 304-***-**** abpyw9@r.postjobfree.com

EDUCATION AND TRAINING SPECIALIST / APPLICATION SPECIALIST

Dedicated and performance driven professional with valued knowledge across adult education and customer service seeking opportunities in the corporate, academic, or health industry. Strong performance in train the trainer, curriculum development, training needs assessment, public speaking, and health care campaigns. Added value in accounts management, marketing, customer service, and sales acquisitions. Articulate communicator with exemplary verbal, writing, and critical thinking skills.Superb time management routinely superintending multiple activities in time-challenged environments.Proficient in MS Office Suite: Excel, PowerPoint, Publisher, Word and software customization.

AREAS OF EXPERTISE

Curriculum Design / IntegrationCommercial Software Installation

Grant Writing / ProposalsPublic Relations/Fund Raising Research / Surveys

WV DEPARTMENT OF HEALTH AND HUMAN RESOURCES, Elkins, West Virginia 2006–2011 RANDOLPH ELKINS HEALTH DEPARTMENT

Public Health Educator / Cancer Information Specialist

Created and facilitated community health education and outreach programs across six counties with emphasis on breast and cervical cancer.Provided support to 60 healthcare providers, hospitals, cancer centers, rural health clinics, and private physician offices in North Central West Virginia. Developed engaging and informative public speaking / public relations presentations and mass media campaigns, on-air radio and television programs to educate public in cancer awareness.Conducted surveys and studies to address health education needs, opportunities, and community resources.Served as external department resource and subject matter expert providing policy compliance and technical assistance to local medical providers, OB/GYN physicians, nurses, and practitioners.Counseled and addressed community members, organizations, and groups/individuals in healthy lifestyles.Responsible for fiscal grant management. Acted as a grant writing liaison and subject matter expert to nonprofit groups, hospitals, and local health departments.

AMERICAN RED CROSS BLOOD SERVICES / GREATER ALLEGHENIES REGION, Johnstown, Pennsylvania 2006

Donor Resources Field Representative

Accountable for management and recruitment processes to meet established goals within the West Virginia sector.Organized regional blood drives and met annual territory production goals; procured donors and managed active donor base.Utilized knowledge of local community, government demographics, and service organizations to expand blood donor resources.Designed and implemented health information programs, mass media campaigns, and delivered on-air radio and television presentations to drive blood donations and cultivate community relationships.

NC (WV) OIC TRAINING ACADEMY, Fairmont, West Virginia 2002–2005

Medical Assistant Instructor

Provided education and training to an underprivileged adult workforce within a nonprofit organization. Developed instructional plans and facilitated MA program including emergency medical response, HIPAA, law and ethics, medical computing, patient communication, pharmacology, and phlebotomy.

CALLY MERVINE – Page 2

Cell: 304-***-**** abpyw9@r.postjobfree.com

NC/WV OIC Training Academy – continued Assessed and responded to student needs using skilled teaching methods and new technologies.Administered tests, student evaluations, and graded examinations.Designed curriculum/syllabi and lesson plans in accordance with the AAMA standards and guidelines.

SOURCEFILE, LLC, Oakland, California 1999–2001

Regional Account Manager

Generated intellectual property escrow agreements and support services in Mid-Atlantic and Northeast Territories.Received the President’s Award in 2000 for achieving 100% of targeted quota in 1999 and 190% in 2000. Managed prestigious accounts including Fortune 500 companies, software developers, and consumers of mission critical intellectual property.Fielded new business acquisitions through direct calls and strategic networking.Cultivated long-term relationships with executive level key decision makers.

ADDITIONAL EXPERIENCE

SHARED MEDICAL SYSTEMS, Malvern, Pennsylvania, 1993–1999

Account Executive (1999)

-Fostered business relationships with high-profile integrated healthcare delivery sites.

-Appraised clinical, financial, and enterprise viability and provided enhancements, updates, and workflow solutions.

Marketing Representative (1996–1998)

-Notably achieved over 200% of $3M quota –received President’s Club Award, 1997.

-Executed sales of integrated clinical and enterprise solutions for laboratory, radiology, medical imaging, and pharmacy systems in large health care facilities across Northeast, Eastern Pennsylvania, and Virginia Territories.

Sales Specialist (1995–1996)

-Chartered product development, quality assurance, and recommendations for software specifications across United States and Europe. Designed software and hardware configurations.

-Demonstrated software to end users and customers. Accountable for marketing communications and RFP validation.

Health Systems Consultant (1993–1995)

-Charged with product management and installation of laboratory and blood bank software applications.

-Composed training plans, technical documentation, and white papers. Developed test plans for quality assurance.

US NAVY HOSPITAL CORPSMAN

Blood Bank Supervisor / Staff Medical Technologist

-Awarded the USN Good Conduct and Antarctica Service Medals.

EDUCATION/CERTIFICATIONS

AMERICAN PUBLIC UNIVERSITY SYSTEM, CHARLES TOWN, WEST VIRGINIA

Master’s Candidate in Humanities (Nov 2012 Conferral)

EXCELSIOR COLLEGE, ALBANY, NEW YORK

Bachelor of Science (BS) Degree in Liberal Arts, English, and Biology Depths

GEORGE WASHINGTON UNIVERSITY, WASHINGTON, DC

Associate of Science (AS) Degree in Medical Laboratory Technique

Medical Technologist (AMT), Medical Laboratory Technician (ASCP)

US Navy Hospital Corpsman

HONORS/AWARDS

United States Navy Good Conduct and Antarctica Service Medals

President’s Club Award, 2000, 1997

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