Customer Service Manager

Marie Seals

*** *. **** *** ***. ** Hattiesburg, MS, 39401

601-***-****, *********@*******.***

Professional Summary

I would like to earn a position with a reputable and stable company. I feel that I will be an asset to any company as I bring organization skills with a sense of urgency to get task completed in a timely manner.

Experience

Walmart Shared Service

11/2010-present

Group LeadAssist Contact Center Management in ensuring agent productivity by mentoring and coaching new agents.Respond to escalated customer and manager issues; and keeping up with trending issues for contacts.Develop, communicate, and implement processes and best practices for business needs.

Manpower

10/2009-11/2010

Customer Care AgentAnswer calls and assist customers Work email contacts to the call centerWork Off line issues for resolutions and follow up with customers

LaQuinta Inn and Suites

10/2006-10/2008

Front Desk Manager/HRMaintain proper cash control to guest service standards on a day to day basis.Attend to guest concerns as well as staff concerns and maintaining a satisfactory level of customer service and staff engagement.Maintain department spending for all departments in the hotel; approve staff vacation request and process payroll.

Payless Shoe Store

5/2003-10/2006

Assistant ManagerManaged daily operations of a the storeDeveloped work schedules and assigned employees to specific duties.Prepared and directed staff in preparing merchandise displays. Performed sales work, managed inventory, reconciled cash with sales receipts and prepared daily record of transactions.

Jones Jr. College

8/2003-5/2005

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