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Customer Service Administrative Assistant

Location:
DeRidder, LA
Posted:
December 06, 2012

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Resume:

Jennifer L. Jordan

*** ****** ***.

DeRidder, Louisiana

337-***-****

abpyvr@r.postjobfree.com

Objective: Secretary, Office Clerk or Administrative Assistant

Skills: Type 45wpm, PC, Microsoft Word, Excel, Sams-IE, Certified Passport Acceptance Clerk, Security Clearance, Fort lift operator, ECO-Rep, Current TNAC Clearance

Dec 2009 Present Tools & Part Attendant Northrop Grumman

Fort Polk, LouisianaPerforms various routine duties pertaining to ordering, scheduling, shipping, requisition, issuing and controlling materials parts, and toolsReceives, stores, and issues hand tools and equipment.Maintains consolidated tool room and bench stockReconciles supply listings with affected stocks, logs, etc.Prepares periodic inventory and keeps perpetual inventory and requisitions stock as need.Handles and disposes of hazardous materials IAW existing MSDS and applicable state and federal guidelines.Familiar with Fedlog, Sams IE, WIMMS, LIWKeep all tools Calibrated as needed.Prepares daily Mechanic 314’s

May 2009 Nov 2009 OSR American Warrior Network

Fort Polk, LouisianaProvide customer service for cable and internetReceive payments and post to customer accountStart new service and issue equipment to customersTroubleshoot with customers when service is downDo marketing to get products out to new customersProcess deposit, make daily depositsDo reports from excel spreadsheets

April 2008 Sept 2008 Stock/Supply Clerk L-3 Communications

Fort Polk, LouisianaIn process stock using WIMMS systemUtilize company vehicle to get parts

March 2007 April 2008 General Clerk Federal Medical Services

Fort Polk, LouisianaIssues temporary passes to patrons that are entering the PostCheck I.D.’s for expiration datesVerify Persons Insurance and Registration on vehicles is currentGive directions to different buildings on the Post

February 2006 – September 2007 Indirect Fire Specialist, Cubic

Fort Polk, LouisianaReceive, record and execute all fire missionsInput data on all Blufor and Opfor artillery and mortarsAct as interface between fire support system and Fire Markers in the field

November 2005 – May 2006 Alarm Monitor, SIMS, Inc.

Ft. Polk, Louisiana Dispatches Military Police to active alarmsWork with POC’s (point of contacts) when Building went into AlarmDetermine when Unit needed to post guard when power is outAnswers questions on how to reset alarms via telephoneKept a journal of all Buildings that went into Alarms

September 2004 – June 2005 Office Clerk/Secretary, Peterson Brothers Inc.

San Antonio, TexasReceives incoming telephone calls, personal inquiries, and greets visitors. Extracted data from documents and posted or tabulated same to work sheets or other office reportsProcesses phone and walk in orders, handles and adjust customer complaintsCollects, verifies, consolidates, maintains, and prepares statistical data for reports, charts or recordsEnters sales using the MS Program Plant Partner 8.005.0 Prepares orders for delivery by company truck or prepares bill of lading for shipping via major freight line to outlining customersProcesses accounts receivable, accounts payable, invoices, purchase orders and collectionsDispatched recovery vehicle service via radio. Maintains log on recovery operations.Dispatched/issues pre-positioned vehicles for local and off-post use for both daily and extended periods of time.Duties included data entry, record keeping and filing Prepared and issued hand receipts; issued tools, and special operational instructions for vehicles.Assisted supply personnel in maintenance of hand-receipts and property accountability and inventoryReceives itineraries, and prepares and issues trip maps to operators of vehicles.Coordinates and processes deliveries of supplies and merchandise to the company warehouse from out of state vendorsPrepares payroll for thirty employees using the Visual AccountMate/Lan 5.0 Program to process production paperwork, input employee’s time and print payroll checksUpdates employee‘s personal files and payroll recordsUsed a computer to compile reports relative to functions of the office for word processing and for e-mail.Processes and directs all incoming mail to appropriate personnel.

January 2003 – August 2004 Travel Clerk/Customer Service, Field Support Service Inc.

Fort Benning, GeorgiaParticipated in and scheduled reviews and updates of the movement portion of the installation deployment/mobilization support plans.Upon request, assists in classroom and individual hands-on instruction for the preparation of cargo/equipment for movements; the preparation of transportation related documents to include hazardous/sensitive cargo.Provides technical advice and assistance to active and reserve units on preparation and execution of unit movement plan, preparation of equipment, and blocking, bracing, and shoring requirements.Processed request for and prepared Temporary Duty (TDY) travel orders and travel vouchers.Provided government travel arrangements for soldiersMade sure all documentation was correct to process tickets through Travel Agency and Government Transportation AgencyReviewed, advised and assisted in the planning, coordination, and execution of Unit Movement PlansCoordinates with units to assure that state authorities are notified of convoy size and intended itineraryIdentified and coordinated movement requirements and interfaced directly with unit movement officers of FORSCOM, USAR, USARNG, MTMC, and AMC activities engaged in Operational Movement planningAccompanied records management personnel on surveys and inspections within the divisionProvided Arrival/Departure Airfield Control Group support for air movements originating or terminating at the installation or transiting the Aerial Port of EmbarkationUses database to enter, revise, sort, or calculate and retrieve data for standard reportsReferred to Travel regulation on daily basisScheduled and inspected bus carriers used to transport soldiersCoordinated the reception and movements for an average of 400 soldiers per week during deployments at wartimeAssisted supply personnel in maintenance of hand-receipts and property accountability and inventoryWorked with little or no supervisionChecked Orders for accounting citation and correctnessPrepared weekly, monthly and annual reportsChecked suspense files monthly Customer contact was through walk-in visits and telephone calls

September 2001 – July 2002 Administrative Assistant, Lowe’s Home Improvement

Columbus, GeorgiaPrepared daily reports and depositsBalanced safe daily to account for $10,000 dollarsAnswered multi line phone system (10 lines)Provided customer service to shoppersInitially employed as cashier – promoted to Administrative Assistant

March 2000 – May 2001 Sales Clerk, Affordable Fine Art Gallery

Columbus, GeorgiaMaintained Inventory and SuppliesHandled all accounts receivable and payableResponsible for the daily operation of the Art GalleryProvided excellent customer serviceHelped customers make final decision on purchases

Other experiences

Four years in Electrical Shop rebuilding alternators and startersSix months of warehousing experience as Inventory Clerk

Education: Pike County High School, August 1978 – June 1981 - Diploma

Reference: Available on request



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