Customer Service Management

Shantavia Carter

*********.******@*****.***

Tel: 706-***-****

Objective

Highly dependable and dedicated professional seeking a responsible and challenging position that will allow the opportunity to contribute to a company’s growth, profitability and success. Strengths include excellent analytical, interpersonal and communication skills, as well as being self-directed in setting and obtaining goals. Proficient in MS Office, Word, Excel and Financial Analysis. Recognized as a self motivator. My experience as a Supervisor/Trainer of data entry systems is a valuable asset.

Work Experience

Data Entry Clerk Supervisor

(April 2008 - Present)

Husley & Blackstone, Fort Gordon, Ga.

Provides supervision, training, and mentorship to headcount data clerks working in a Large Army Garrison Dining Facility feeding an average of 1100 individuals a day. Successfully maintains the administrative paperwork to ensure that it meets Department of the Army standards. Utilizes the Army Food Management Information System to document food service operations. Maintains all clerical files in accordance with the Army Record Information Management System (ARMIS). Ensures that employee schedules are completed with accuracy. Provides customer focus training, bookkeeping, personal clerical, and general office skills. Meets critical timelines for reports and suspense’s on a weekly basis. Coordinates with the payroll department to verify the accuracy of holiday and sick leave hours. Prepares cash turn-in documents on a daily basis. Consistently recognized by the company as a top performer.

Interim Human Resource Assistant

Husley & Blackstone, Fort Gordon, Ga. (Sept 2008- Dec 2008)

Responsible for recruiting and staffing logistics; performance management and improvement tracking systems; employee orientation, development, and training logistics and recordkeeping; assisting with employee relations; company-wide committee facilitation and participation; company employee communication; compensation and benefits administration and recordkeeping; employee safety, welfare, wellness, and health reporting; and employee services; maintaining employee files and the HR filing system; assisting with the day-to-day efficient operation of the HR office.

Shift Supervisor

(June 2007 - December 2007)

Krispy Kreme, Augusta, Ga.

Supervised the shift, making sure all employees followed company polices and rules. Responsible for shift schedule to include: work station assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back- up for absent employees, and shift rotations. Schedule and conduct shift meetings. Responsible to meet shift goals. Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs). Communicate with other shift supervisors and Store Manger. Ensure a clean and safe work area. Complete shift paper work. Supervise a total of 10 employees per shift. Assist in helping the employees as necessary. Conduct employee performance reviews. Coordinate the shifts startups, shutdowns, and changeovers. Other duties as assigned.

Sales Associate

(February 2007 - August 2007)

Esquire Beauty, Augusta, Ga.

Customer service representative for growing beauty products business. Ensures that each

customer receives superior service by providing a friendly environment, which includes greeting

and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintain an awareness of all promotions and advertisements. Assist in floor moves, merchandising, display maintenance, and housekeeping. Assist in processing and replenishing merchandise and monitoring floor stock. Assists customers in locating merchandise. Communicate customer requests to management. Assist in completing price changes within the department. Participates in year-end inventory and cycle counts. Assist in ringing up sales at registers and/or bagging merchandise. Assist in processing and replenishing merchandise and monitoring floor stock. Additional tasks as assigned by management.

EDUCATION

Diploma - Cross Creek High School, Augusta, Ga.

(August 2002 - May 2005)

East Georgia College, Statesboro, Ga.

(August 2005- January 2007)

SOFTWARE/SYSTEM SKILLS

Microsoft Office (Excel, Word, Outlook, PowerPoint)

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