Customer Service Sales Representative

Rod ibraham

*** ********* *** ***********, **

Contact : cell 647-***-****

***********@*****.***

Objective

LOOKING FOR CUSTOMER SERVICE POSITION

Summary of QualificationsStrong background in customer service, and public relations Bilingual French, English communication with different types of customersLong experience in selling all types of products professionally.

Employment History

Pharmaceutical sale supervisor:

Boehringer ingelheim inc, Syria des 2010- Aug 2012

trained sales representative on medical productsprovide free medical samples to doctors and pharmacistcoach employee on how to sell products to our customers.

Customer Service Representative

Tele-Performance Canada Sep 2005-AUG 2008 Providing pleasant and professional customer service over the telephone to current and potential customers Processing customer requests for new services, changes in service, specialty services and equipment purchasesResolving customer issues, reaching solutions that are mutually beneficial to customers and Star Choice

Sales representative bilingual

Pac production (Scarborough, on) SEP2008-AUG 2010

Directed chemicals sale, increased sales revenues by 25% within 2 years Built good relations with customers,probing their needs and find the right product for themPromoted products on phone in French and English language.

Pharmaceutical Sales representative

Pfizer Co. (Damascus- Syria) Aug 1997 –July 2003Marketed and sold two pharmaceutical products (Zithromax and Feldene) Performed routine sales duties including new product introduction, order processing, educating physicians on products, promotional work, and all aspects of customer relations.Supported the sales process by seeking out potential business opportunities and staying up-to-date on industry information

Education

Bachelor Degree in pharmacy Science Sep 1994-Aug 1998

UNIVERSITY OF DAMASCUS

Damascus- Syria

Marketing Management (Post Graduate Diploma) Sep 2003-Aug 2004

Centennial College

Toronto, Canada

Additional Training

Excellent command of computer skills (M.S. Office).Played Soccer in advance level with the university Soccer team.Training course in handling with difficult customers from Pfizer Co.Life guard training course at Alfayha Swimming Club.Guide in French culture centre in Damascus syria

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