Customer Service Administrative Assistant

Marcia A Richards

*** ****** ******, ******** ** L6X 4A7

Telephone: 416-***-**** Email: ****************@*****.**

Objective:

Administrative; pursuing a career where my strength in communication and administration will be of value to a Corporate environment

Skills &Experience Highly motivated professional with years of Administrative and Customer Service experienceAdvanced skills: MS Outlook, Word Perfect 2007, Excel, PowerPoint and Internet Multi-tasked in a fast paced deadline-oriented environment, independently and as part of teamFulfilled general secretarial duties such as letter drafting, preparing reports for approval

Work History:

2010 April - 2011 February Primus Canada: Customer Service Representative / Provisioner

Primus Telecommunications Canada Inc. Is the largest alternative communications carrier in Canada offering Residential & Business Voice & Data Services including residential. Made arrangements prior to and after installation dateConfirmed service

2008 – 2010 Miele Canada Ltd

Miele is manufacturer of high quality domestic appliances and machines for commercial applications.Processed orders, Major AccountsBilling AR/AP

2005-2007 Labor Ready: Administrative Assistant / Recruiter

Labor Ready is a leading multinational source of dependable labor for companies in a variety of industries.Collected and screened applicantsOversee all office procedures, key holderDaily Pay roll/BillingProvided client training for job duties and safety procedures as well as company policy

2005- 2006 Vital Aire HealthCare: Administrative Assistant / Accounts Receivable

Vital Aire provides Respiratory Home Healthcare Programs, Services and Hospital Products.Provided inventory reports using computerized (AS400) as well as manual systems Communicated and arranged payment plan with Palliative Care patients and family members

2004- Muir’s Cartage: Customer Service Representative

Muir’s Cartage offers multi-dimensional transportation serviceProvided Administrative SupportActivated new accounts / data entryAnalyzed customer complaints and resolved issues in a timely manner

2000-2001 Bell Mobility: Customer Service / Activations Part-time

Bell Mobility Customer Support answers your questions about devices, services and accounts of your cell phones, smart phones and mobile internetPerformed over the phone instructions to activate client cell phones Provided credit checks to ensure activation

1998-2000 Optel / Axxent Communications Inc.: Customer Service Representative

Transformed their services from a Switchless reseller into a Competitive Local Exchange carrier for both voice and data products.Inbound Customer service, Major AccountsRegistered clients for small to medium size businesses for telephone serviceProvided information pertaining to Axxent telephone service

1997-1999 United Parcel Services Customer Service Part-time

UPS is the World’s largest global transportation companyReceived packages for shipment Checked contents for appropriate shipment Applied accurate weight and measurements to packages for shipment

Education:

Humber College of Applied Arts,

Paralegal Assistant Program

West Humber Collegiate,

OSSD diploma awarded

Volunteer:

2012 - Family Services of Peel / Employment Ontario, Mississauga

2003 - Melody Village Middle School, Etobicoke

2000 - Green Holme Jr. School, Etobicoke

References available upon request

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