Customer Service Sales

Armando S. Rodriguez

** * ******* **

Richmond Hill, GA 31324

***-***-*****

***-***-*****

************@*****.***

Retired Warrant Officer CW3

****-**** ********, ****** ** the store manager in Richmond Hill, Georgia.

1999-2006 Estes Express Lines, a major trucking company; Several positions City Dispatcher, handled inbound freight. Shop foreman responsible for the Preventive/Unscheduled maintenance of 120 Freightliner, International and Ford tractors, 22 forklifts and also a diversity of city and line haul trailers as they entered our terminal.

1994-1999 The Home Depot, Served as assistant manager from

1995-1999. I opened one store and managed several departments;

Hardware, Paint, Building Materials and Lumber. These

departments met and exceeded the company goals for sales, turns, and

shrink. Took great pride in instilling the customer service to the

employees as well as instilling a sense of ownership in our

departments. The departments had annual sales of between 5-10

million dollars depending upon the store.

1991-1994 Ft Rucker, Alabama served as a Logistics Management Instructor for the Warrant Officer Course, the Warrant Officer Advanced Course and the Aviation Commision Officer Advanced Course. I Taught Maintenance management including the use of the Unit Level Logistics System.

1990-1991 532nd MI Battalion Seoul Korea, served as Maintenance Technician.

1987-1990 24th Inf Div Ft Stewart, Ga, served as the DivArty Maintenance Technician. Logistician for three Battalions, an MLRS Battery a Target Acquisition Battery and the HHS company.

1983-1987 7th CEC Nahbollenbach Germany, served as the Maintenance Officer. Responsible for the maintenance of over 350 million dollars worth of equipment. Supervised 170 German civilian mechanics in 6 different shops.

1974-1983 Served in several installations as a Chinook Flight Engineer with over one thousand hours flight time. 213th Aviation Company Korea, D Troop Wagonmasters, Ft Hood Texas, and Ft Rucker Alabama part of the Army testing/acceptance team for the D model Chinook.

1974-1994 US Army, completed a successful career retiring as a Chief Warrant Officer 3 (915E) Maintenance Technician. The military provided me with an excellent background in logistics as well as many leadership qualities.

Education: Bachelors Degree in Aeronautical Engineering

Additional Skills:

Fluent in Spanish

Excellent computer skills

I have an excellent logistics background and also retail sales. My responsibilities have taken me to many different positions in logistics up to and including teaching maintenance management to Senior Warrant Officers as well as Commissioned Officers. I have supervised up to 170 employees in six different shops responsible for the Preventive/Unscheduled maintenance of over 350 million dollars worth of equipment in Germany. That experience working with the local workforce is invaluable in understanding the myriad of customs managing a foreign work force. The Home Depot taught me the importance of customer service ensuring that sales goal were met or exceeded on a regular basis. Working the stores in the Miami area made for a great experience as many stores exceeded one million dollars in weekly sales. The challenge of such stores taught me the value of a good shrink program as well as the importance of remaining in-stock, this ensured that sales goal were met.

I am a self-starter, quick on my feet and not afraid to make decisions. Having implemented and maintained successful logistical programs throughout my military career, I feel I would be an asset to any organization.

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