Sales Customer Service

Francisco Colindres

**** ******** ******* *****: 416-***-****

Oakville, ON Email: *********.*********@*****.***

L6M 3Y7

PROFILE

A logical and analytical thinker with a strong focus on results, with six years of developed insurance underwriting experience. Excellent understanding of related guidelines and procedures, detail oriented with a strong service mindset and a high productivity in challenging assignments. Always willing to learn and take on new challenges. Thrives working in a team environment and building relationships with team members, all other colleagues and clients.

I am seeking a progressive underwriting role at a large insurance organization within the commercial insurance sector, where I can continue to learn and build upon my career within this industry. I have obtained my Canadian Risk Management Certificate and continue to work towards my CIP designation.

KEY QUALIFICATIONS

Instrumental in developing and sustaining new business through broker relationships Insightful, tactful, confidential and diplomatic, with developed business etiquette acumen Developed expertise in insurance underwriting sales and service through a wide range of broker clientele interactions over several yearsSpontaneous in responding to emergent needs, exemplifying a ‘can do’ attitudeStrong analytical and problem solving skills to successfully deliver profitable solutions.

PROFESIONNAL EXPERIENCE

Intermediate Underwriter, Unica Insurance (Previously York-Fire) June 2010 – Present

Responsible for risk evaluation, acceptance and rejection of all levels of personal lines new business, renewals, endorsements and cancellations for assigned brokers.

Achievements:Underwriting/Issuing New Business, Renewals, Endorsements, Cancellations and Home Inspections within Limits of Authority.Servicing Brokers phone/email inquiries and risk referrals.Traveling to Brokers office to develop and build broker relationships.Handling other duties and special projects as assigned by Management.

Sr. Underwriter Specialist, AVIVA August 2009 – March 2010

Serviced brokers via the phone in support of the product lines by advising, counseling and negotiating to help both brokers and Aviva achieve successful outcomes.

Achievements:Underwrote personal lines risk types (Home & Auto) including Specialty lines such as: Snowmobiles, ATV’s, trailers, and motorcycles.Provided a range of timely, supportive and business focused decisions to brokers.Fostered and strengthened both productive and profitable relationships with brokers to promote Aviva products and services by offering a best in class broker experience via inbound/outbound calls.Reviewed relevant underwriting reports such as driving records, Inspections, Questionnaires and Insurance history taking appropriate underwriting actions to maintain risk tolerances and ultimately profitability.Provided technical and systems support to about 20 brokers on a daily basis using the AVIVA portal to make policy changes, quotes, write new business and cancel existing business.

Intermediate Underwriter (President’s Choice), AVIVA August 2008 – August 2009

Responsible for processing renewals, cancellations and assisting customer care agents with referrals and concessions.

Achievements:Resolved between 20 -25 calls per day relating to underwriting rules, referrals and eligibility from customer service agents as assigned on a rotational basis.Processed and reviewed renewals and cancellations based on the company’s underwriting criteria.Analyzed reports, such as: Motor vehicle reports, inspection reports, Hits reports, Insurance reports.Pro – active learning with all product changes, price, and procedures and underwriting as required in a cross brand environment (ie 3 company model - Scottish & York, S&Y and Pilot).

Licensed Insurance Advisor, Belairdirect December 2005 – August 2008

Sold personal lines insurance products to new and current clients and serviced existing policies.

Achievements:Sold personal auto & property insurance to prospective clients via an inbound call centre environment.Serviced existing clients by processing changes to policies including cancellations.Qualified clients through stringent risk criteria based on the company’s underwriting guidelines.Researched complaints and provided timely solutions by liaising with other departments as required such as: Underwriting and Billing.

Marketing Specialist (Contract), Telus October 2003 – October 2005

Developed marketing programs and networked with various channel partners to launch promotions / campaigns.

Achievements:Developed and delivered marketing programs for the new launch of camera phones, corporate sales tools and collateral, corporate store promotions and current campaigns.Partnered with external ad agencies to deliver a range of program activities such as: new rate plans, new phones and any seasonal campaign running at the time.Partnered with sales representatives, sales teams and channel partners to develop relationships, ensure understandings and deliver on both store and personal objectives.

Sales Consultant, Bellworld September 2000 – October 2003

Delivered upon monthly sales targets by selling different products lines and servicing existing clients.

EDUCATION

January 2012, Canadian Risk Management Certificate, University of Toronto School of Continuing Studies

Working towards CIP designation (4 courses completed)

1997 - 2000, Centennial College, Toronto, Ontario

Diploma: Marketing/Business Administration

COMPUTER LITERACY

Computer Skills – Word, Excel, Power Point, Microsoft Outlook, Adobe Acrobat, Windows, in-house software and programs.

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